Resourceful Shift Leader known for high productivity and efficient task completion. Skilled in team leadership, time management, and conflict resolution. Excel in communication, adaptability, and problem-solving to ensure smooth operations and team harmony.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Swig
Boise, ID
07.2023 - Current
Verified that cash drawers contained the correct amounts of money during opening and closing shifts.
Upheld company standards and compliance requirements for operations.
Assisted in training new employees on shift operations.
Resolved customer complaints promptly to maintain a high level of satisfaction.
Ensured compliance with health and safety regulations to provide a safe workplace.
Delegated tasks to employees and monitored activities and task completion.
Lead 2-8 employees during shifts.
Shift Leader
Papa Kelseys Pizza and Subs
Hagerman, ID
09.2021 - 05.2023
Assisted with customer requests and answered questions to improve satisfaction.
Inspected food preparation areas to ensure proper sanitation standards were met at all times.
Coached team members to increase productivity and reduce workplace accidents.
Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
Provided exceptional customer service and maintained a positive attitude throughout the shift.
Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
Education
Associate of Applied Science - Business Management
College of Western Idaho
Nampa, ID
05-2026
Skills
Policy and procedure enforcement
Staff supervision
Staff development
Employee attendance monitoring
Sales and upselling
Decision-making capacity
Verbal and written communication
Training assistance
POS system operation
Certification
Microsoft Word
Microsoft Excel
Food Safety
Timeline
Shift Leader
Swig
07.2023 - Current
Shift Leader
Papa Kelseys Pizza and Subs
09.2021 - 05.2023
Associate of Applied Science - Business Management