Paishence Young
Mount Laurel,NJ
Overview
4
4
years of professional experience
Work History
Shift Leader
Walgreens
Marlton, New Jersey
11.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Collected, arranged, and input information into database system.
- Analyzed sales figures and identified areas for improvement.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
Shift Leader
Dollar General
Moorestown, New Jersey
09.2022 - 11.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Monitored employee performance and provided feedback for improvement.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Assisted in training new employees on shift operations.
Cashier Team Lead
Royal Farms
Mount Laurel, New Jersey
02.2022 - 07.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Monitored areas for security issues and safety hazards.
- Interpreted and enforced operating instructions, and procedures
- Answered incoming telephone calls to provide store, products and services information
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Adhered to company initiatives and achieved established goals.
Cashier
JCPenney
Cherry Hill, New Jersey
09.2020 - 05.2021
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Worked closely with front-end staff to assist customers
- Helped with purchases and signed customers up for rewards program
- Learned roles of other departments to provide coverage and keep store operational
- Preserved appearance of store by arranging and replenishing displays and merchandise racks
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
Moorestown High School
Moorestown, NJ06-2021
Skills
- Equipment Troubleshooting
- Production Reporting
- Customer Service Management
- Operations Support
- Rules Enforcement
- Creative Problem-Solving
- Shift Scheduling
- Team Leadership
- Sales expertise
- Sales Reporting
- Flexible Schedule
- Multitasking
- Adaptability and Flexibility
- Active Listening
- Reliability
- Cash Handling
- POS System Operation
- Employee Scheduling
- Sales and Upselling
- Complaint resolution
- Staff Supervision
- Training Assistance
- Inventory Counts
- Strong verbal and written communication
- Goal Setting and Tracking
- Drawer Assignments
- Technical Support
- Team motivation
- Employee Attendance Monitoring
Timeline
Shift Leader
Walgreens
11.2023 - Current
Shift Leader
Dollar General
09.2022 - 11.2023
Cashier Team Lead
Royal Farms
02.2022 - 07.2022
Cashier
JCPenney
09.2020 - 05.2021
High School Diploma -
Moorestown High School