Pamala Austin
Decatur,GA
Summary
Positive and diligent and professional, effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 15 years of Property Management experience paired with goal-oriented and performance-minded approach.
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
13
13
years of professional experience
Work History
Property Manager
Now Ready 2 Rent
Kansas City, KS
01.2011 - Current
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
Leasing Agent
United Real Estate
Kansas City, MO
03.2015 - 03.2022
- Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
- Enhanced community visibility through strategic marketing initiatives, including online advertisements and open house events.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Boosted occupancy rates by developing strong relationships with local businesses and promoting referrals.
- Maintained a high level of resident satisfaction by resolving maintenance requests quickly and professionally.
- Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
- Recruited new residents through website advertising and marketing.
- Used AppFolio to keep record of financial transactions and rental applications.
- Scheduled various contractors to complete needed work on vacant and occupied units.
Education
Master of Science - Mental Health Counseling
Liberty University
Lynchburg, VA05.2026
Master of Science - Education Administration
Grand Canyon University
Phoenix, AZ05.2008
Skills
- Business Development
- Grounds Maintenance
- Vendor Management
- Business Administration
- Tenant relations
- Maintenance Scheduling
- Tenant and eviction laws
Home Staging
I stage homes to create a look that will increase potential buyers interest. I set the stage " if you will" It involves redecorating , rearranging furniture , cleaning and other aesthetic strategies to present the home in the best possible light.
Timeline
Leasing Agent
United Real Estate
03.2015 - 03.2022
Property Manager
Now Ready 2 Rent
01.2011 - Current
Master of Science - Mental Health Counseling
Liberty University
Master of Science - Education Administration
Grand Canyon University