Pamela Bailey
Knox,IN
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
911 Dispatcher
Starke County Sheriff Office
10.2017 - Current
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
- Supported efficient response efforts with effective triage of emergency situations, ensuring proper allocation of resources.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
Cashier
Zip Thru Mart
05.2011 - 10.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Mental Health Technician
Michiana Behavioral Health
03.2000 - 05.2012
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
Education
Nursing
Ancilla College
Donaldson, INHigh School Diploma -
Knox High School
Knox, IN05.1985
Skills
- Works Well Under Pressure
- Database Queries
- Emergency Medical Instruction
- Decision-Making
Timeline
911 Dispatcher
Starke County Sheriff Office
10.2017 - Current
Cashier
Zip Thru Mart
05.2011 - 10.2017
Mental Health Technician
Michiana Behavioral Health
03.2000 - 05.2012
Nursing
Ancilla College
High School Diploma -
Knox High School
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