Patient-oriented Nurse with over 16 years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments.
Overview
16
16
years of professional experience
Work History
Registered Nurse Case Manager
PACE Providence
03.2022 - Current
Effectively communicated with physicians regarding patient needs, performance, medications and changes.
Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
Completed initial assessments of patients and family to determine and address individual home care needs. ·
Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
Director of Nursing
Multicare
09.2021 - 03.2022
Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
Oversaw and approved recruitment, hiring and orientation of new nursing staff.
Facilitated continuing education and training programs to drive staff competency and professional development.
Established new policies and updated existing policies to improve standard of care for patients.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Director of Nursing
MultiCare - Navos
06.2020 - 09.2021
Provided operational leadership and direction for five behavioral health facilities, overseeing nursing operations for over 167 patients per day
Established and monitored exceptional charting guidelines which increased awareness of medical and psychological patient concerns
Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection allowing the RTF to remain COVID free during my tenure
Created a nursing plan for outpatient facilities that maximized health services while maintaining financial responsibility and a business plan for RTF that addressed identified safety concerns, operational functions, and facility logistics
Developed strategic goals and processes to streamline nursing operations, ensure compliance with quality care standards, and provide efficient operations for patients spanning adolescence to adulthood
Worked closely with multidisciplinary teams to provide collaborative treatment through open communication and crosschecks and oversaw nursing contributions to weekly case review and treatment planning sessions
Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
Facilitated continuing education and training programs to drive staff competency and professional development.
Performed rounds to observe care and interview staff, residents, and families.
Business Manager
US Army Fisher
07.2017 - 06.2020
Managed the timely completion of a one-million-dollar renovation project for Fisher House I
Established a successful partnership with the Friends of Fisher House organization, securing funding for weekly groceries and specialty meals for residents of both Fisher House I and II
Planned, directed, and evaluated facility operations in compliance with organizational values, professional standards, policies/procedures, and regulatory requirements
Directed the development and evaluation of standards, policies, procedures, and training materials for consistency with the organization's philosophy/values and regulatory/accreditation/contractual requirements
Cultivated and maintained professional relationships with military and civilian community constituents and other external entities/stakeholders
Oversaw the development and execution of effective marketing strategies and promotional materials to enhance awareness and increase revenues for Fisher House JBLM
Completed employment decisions, established performance standards, and evaluated management performance to ensure compliance with legal, contractual, and regulatory non-profit standards.
LPN
McChord Medical Clinic
09.2016 - 07.2017
Cared for wounds, provided treatments, and assisted with procedures.
Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
Documented accurate and complete patient information to address patient problems and expected outcomes.
Evaluated patient histories, complaints, and current symptoms.
Business Development Manager
Education Resource Information
01.2012 - 07.2017
Improved budget management by 15% by creating budget requests and providing visual representations based on forecasted events,
Successfully secured new business opportunities through bid proposals
Conducted statistical analysis of student data, ensuring proper school placement and improving academic outcomes for students by 30%
Performed client research and identified opportunities for account growth, account penetration and market expansion.
Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Held one-on-one meetings with team members to identify hurdles and offered insight into best remedy.
Developed and maintained relationships with potential school affiliates, facilitating meetings and bid proposals to secure new business opportunities
LPN Nurse
Abbott House
02.2014 - 08.2016
Monitored and managed medical supply inventories, ensuring timely reordering when needed
Maintained compliance with DSHS policies and procedures regarding group home certifications and requirements
Provided total daily care for two disabled adult patients in an in-home setting, including diagnosis-related education and mentorship, administering medications, and maintaining patient charts and supply inventory levels.
LPN
McChord Medical Clinic
05.2014 - 09.2015
Conducted data collection on pediatric education milestones and re-wrote the pediatric standard of practice based on findings, while also creating data fact sheets highlighting important physical and intellectual milestones for children of different ages
Provided one-on-one education to parents about the importance of literacy for children and encouraged enrollment in early learning centers, while also analyzing patient data to recommend interventions for those with potential ADD/ADHD
Effectively managed 17+ patients per day, tracked necessary labs and appointments, and performed procedures as delegated by the physician
Reduced patient complaints by re-training and motivating personnel into a structured, professional, and goal-oriented group, while also collaborating with staff to implement the patient-centered medical home model within the clinic.
Soldier
US Army
08.2007 - 08.2011
Served on the safe patient handling committee and prepared reports on patient safety initiatives for the pediatric in-patient ward
Maintained competency assessment folders for employees and provided treatment and services to patients by utilizing direction from the RN or physician
Monitored vital signs and administered routine medication to infants, toddlers, adolescents, and developmentally delayed adults
Provided pre- and post-operative care, assisted with activities of daily living and ambulation postoperatively, and collected samples for laboratory testing.
Education
Doctor of Nursing Practice -
University of Miami
Miami, FL
12.2023
Master of Science - Nursing: Care and Outcomes Manager
Pacific Lutheran University
Tacoma, WA
08.2020
Master of Business Administration - Health Care Management
Pacific Lutheran University
Tacoma, WA
08.2016
Bachelor of Arts - Psychology
Pacific Lutheran University
Tacoma, WA
05.2014
Skills
Operational Standards
Strategic Planning
Regulatory and Statutory Compliance
Recruiting and Hiring
Multidisciplinary Team Collaboration
Business Operations Management
Process Improvement
Professional Development
Timeline
Registered Nurse Case Manager
PACE Providence
03.2022 - Current
Director of Nursing
Multicare
09.2021 - 03.2022
Director of Nursing
MultiCare - Navos
06.2020 - 09.2021
Business Manager
US Army Fisher
07.2017 - 06.2020
LPN
McChord Medical Clinic
09.2016 - 07.2017
LPN
McChord Medical Clinic
05.2014 - 09.2015
LPN Nurse
Abbott House
02.2014 - 08.2016
Business Development Manager
Education Resource Information
01.2012 - 07.2017
Soldier
US Army
08.2007 - 08.2011
Doctor of Nursing Practice -
University of Miami
Master of Science - Nursing: Care and Outcomes Manager
Pacific Lutheran University
Master of Business Administration - Health Care Management
Pa. PACE/LIFE Program Outreach Specialist at Trinity Health PACE & InnoVage PACEPa. PACE/LIFE Program Outreach Specialist at Trinity Health PACE & InnoVage PACE