Pamela M. Hebert
Panama City,USA
Summary
Expertise with management, leadership, communication, human resources, and training Agile when learning new activities and providing solutions for improved outcomes Proven ability to exceed performance goals focusing on customers, colleagues, and contributions Superior influencing skills to support initiatives, gain alignment and act in the best interest of the company Superb presentation and communication skills Dynamic ability to manage and develop talent by providing opportunities, guidance, and feedback
Overview
25
25
years of professional experience
Work History
Practice Administrator
Bell Aesthetics
Scottsboro, AL
12.2020 - 11.2022
- Supported physicians with all human resource operations
- Ownership in sourcing, interviewing, hiring, developing, and training
- Partnered with physicians to ensure optimal outcomes of key performance indexes within clinic
- Led the planning and achievement of goals and objectives consistent with the practice mission
- Interpreted and communicated policies to staff
- Supervised and managed the daily activities of clinical team and support staff
- Cooperated and communicated effectively with physician to ensure patient satisfaction and compliance with set standards
- Recognized opportunities for process enhancements in the daily operations of the office
- Developed and executed training programs and initiatives that enhanced productivity and drove profitability growth
- Collaborated with cross functional teams to implement marketing initiatives and promotional campaigns
- Analyzed sales data and market trends to identify opportunities, optimize inventory, and enhance profitability
- Developed and executed strategic plans to increase sales, improve brand visibility and achieve client goals
- Delivered training and education to team members and clients on product lines, features and benefits, ensuring alignment with market opportunities
- Managed coordination and care management along with patient scheduling, including pre and post procedure outcomes
Clinical Aesthetic Dermatology Registered Nurse
Dermatology Associates
Huntsville, AL
08.2014 - 12.2020
- Successfully managed high value accounts for five premium skincare brands, driving growth and strengthening client relationships
- Performed advanced treatments including Fraxel, Ultherapy Picosure, IPL, Diode, CO2, Sculpsure delivering safe and effective results tailored to patient care plans
- Reduced claim denial rates through meticulous coding and proactive follow-up
- Trained new staff in coding procedures, improving team efficiency
- Increased revenue collections by optimizing billing and processes and improving claim turnaround times
- Educated clients on pre and post treatment care, contributing to improved client satisfaction and retention
- Collaborated with healthcare providers to clarify documentation and address discrepancies for accurate billing
- Resource management: ensure appropriate access to treatments, medications, and services, while navigating barriers with emphasis on holistic patient centered care that prioritizes effective communication, coordination, and long-term treatment strategies
- Consulted with patients to assess skin concerns and create customized treatment plans aligned with patient goals
- Reduced procedural delays by optimizing scheduling and ensuring compliance with pre-authorization
- Triage phone nurse and conduct Teladoc visits
- Billing with diagnosis coding ICD 10
- EMR
- Patient assessment and monitoring: conduct comprehension evaluations of skin conditions, monitor disease progression and identify potential complications to ensure optimal patient care
- Coordinated treatments and referrals for specialized care with an emphasis on organizing services to ensure comprehensive care
- Provided education and training to clinical staff on proper documentation practices to improve coding accuracy and data quality
- Facilitated patient access to treatments, financial programs, and insurance benefits by navigating healthcare systems and addressing barriers in disease management
- Reviewed medical records and abstract relevant data for quality reporting and regulatory compliance
- Data abstraction for prescription benefit plans, reviewed patient charts, while completing prior authorizations request for selected drugs
- Completed patient appeals, while working with different insurance companies to obtain authorizations, verify benefits, including patient assistance financial programs
- Coordinated and processed prior authorization requests for treatments, including biologics, phototherapy, and surgical procedures, ensuring timely approval and compliance with insurance requirements
- Obtained and identified appropriate clinical records and submit authorizations request to insurance based on plan requirements for approval
- Coordinate and communicate with physician to prescribe alternate drug beneficial for patient and or conduct peer to peer appeals
Clinical Aesthetic Surgical Nurse
Cosmetic Surgery Center
Scottsboro, AL
06.2012 - 08.2014
- Pre -Operative, Peri-Operative, Post-Operative Registered Nurse, and Bio-Identical Hormone Replacement Therapy Specialist
- Patient Coordination and Care Management: oversaw patient scheduling, pre and post operative care coordination and follow-ups
- Highly proficient in the implementation of Aesthetic injectables and conducted cosmetic surgery consultations
- Promoted health, safety and emotional support throughout the process and educate patient/family on care and maintenance of health post-surgery
- Advocated for patients by addressing barriers to care, including insurance authorizations and resource availability
- Utilized effective time management skills to increase efficiency of the practice by anticipating practitioner needs, facilitating patient turnover, and operating as part of a cohesive team
- Provided direct nursing care, education and support to patients participating in weight loss and obesity management programs, including personalized weight loss plans
- Lead group educational sessions on nutrition, exercise, and weight management, helping patients develop realistic goals and strategies for lifestyle changes
- Managed the AAAHC accreditation process for the outpatient surgery center, ensuring adherence to all national standards and regulatory requirements
- Prepared for AAAHC surveys by conducting internal audits, reviewing policies and procedures, and coordinating required documentation to ensure full compliance
- ACLS and BCLS Certified
Regional Category Manager
CVS Pharmacy
01.2003 - 01.2011
- Managed multiple categories in 224 stores, supervised and led District Category Specialists to exceed expectations in respective areas
- Partnered with Regional Sales Manager, District Managers, to promote sales, service and execution and accountability in multiple departments
- Successfully implemented all major initiatives by developing a culture of planning, communication, behavior, leadership and teamwork
- Increased service metrics beyond target by gaining market share in all categories
- Collaborated with Asset Protection to improve markdown dollars; thus, increased margin by controlling markdowns and increasing sales in top margin products
- Human resource responsibilities including recruiting, hiring, developing, training, coaching, inspiring and counseling
- Oversaw the piloting and testing of multiple corporate programs
- Analyzed, prioritized, and summarized reporting to measure against company, area, region, district, and competitors to identify opportunities in multiple departments
- Supervised all aspects of cosmetic operations
- Training, sales building, customer service levels, department inventory management, department profitability expectations
- Served as liaison between corporate category managers, field management, store teams and vendors
- Consistently led the region in service scores, sales, and regional performance
- Designed, develop, and conduct technical training for store personnel to ensure category maintenance, merchandising and sales building execution
- Developed and presentations across the region to ensure knowledgeable team members
- As a member of the area diversity team, increased diversity awareness in perspective districts as measured by corporate engagement survey
- Partnered with pharmacy supervisors to conduct doctor detailing, flu shot clinics and health fairs across multiple states
Registered Nurse
Huntsville Hospital
Huntsville, AL
03.2000 - 12.2002
- Medical progressive care unit, respiratory care unit, medical surgical
- Managed care for high acuity patients with complex medical conditions, including cardiac respiratory, and post-surgical cases
- Coordinated with multidisciplinary teams to develop individualized care plans, ensuring continuity of care and optimizing patient outcomes
- Facilitated discharge planning by collaborating with case managers, social workers, and families to arrange follow up care, rehabilitation, and community resources
- Conducted patient education on disease management, medications, and post discharge care to promote adherence and prevent readmissions
- Identified and addressed barriers to care, advocating for patients’ needs and connecting them with appropriate resources
- Utilized advanced critical thinking to assess patient conditions, respond to emergencies, and implement evidence-based interventions
- Reduced readmissions rates by implementing thorough discharge education and follow up care plans
- Partnered with case management teams to streamline patient transitions from hospital to home or long-term care facilities
Registered Nurse
Providence Hospital
Mobile, AL
07.1997 - 12.1999
- Radiology, neurological intensive care unit, medical surgical, and clinic setting
- Performed detailed patient assessments, monitored for signs of deterioration, and initiated appropriate interventions to prevent complications
- Recognized by leadership for exceptional teamwork, critical thinking and patient centered care
- Ensured compliance with hospital policies, regulatory standards, and quality improvement initiatives
- Coordinated and managed nursing care for patients undergoing complex diagnostic and interventional radiology procedures, ensuring patient safety and comfort
- Provided pre procedure and post procedure education to patients and families addressing concerns and fostering understanding of follow-up care
- Assist radiologist during routine diagnostic studies and specific procedures such as needle localizations or stereo tactic core needle biopsies
- Liaison/patient advocate with health care plans, PPO’s, HMO’s, insurance brokers and consultants, continually working to create and maintain productive relationships
- Reviewed and assigned accurate medical codes to diagnosis and procedures, ensuring proper documentation and coding compliance
- Reduced claim denial rates through meticulous coding and proactive follow up
- Trained new staff in coding procedures, improving team efficiency
- Interpreted and played a collaborative role of the professional nurse as a member of the multidisciplinary health care team
Education
Bachelor of Science - Nursing
University of South Alabama
Timeline
Practice Administrator
Bell Aesthetics
12.2020 - 11.2022
Clinical Aesthetic Dermatology Registered Nurse
Dermatology Associates
08.2014 - 12.2020
Clinical Aesthetic Surgical Nurse
Cosmetic Surgery Center
06.2012 - 08.2014
Regional Category Manager
CVS Pharmacy
01.2003 - 01.2011
Registered Nurse
Huntsville Hospital
03.2000 - 12.2002
Registered Nurse
Providence Hospital
07.1997 - 12.1999
Bachelor of Science - Nursing
University of South Alabama