Pamela Reichard
Allentown,PA
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
8
8
years of professional experience
Work History
General Manager
Pennsylvania Liquor Control Board
Trexlertown, PA
10.2022 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Recruited, interviewed and hired qualified staff for open positions.
Assistant Manager
Pennsylvania Liquor Control Board
Allentown, PA
03.2019 - 10.2022
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Paralegal Intern
Northampton County District Attorney's Office
Easton, PA
03.2020 - 04.2020
- Attended hearings, depositions, mediations, arbitrations, trials or other proceedings with attorneys.
- Provided assistance in the preparation of trial exhibits and demonstrative aids.
- Proofread documents for accuracy before filing them with the court.
- Compiled evidence necessary for trial preparation.
Legal Assistant
Littner, Deschler & Littner
Bethlehem, PA
10.2016 - 04.2018
- Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
- Assisted with document production and deposition preparation.
- Maintained client confidentiality in all matters.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Greeted clients upon arrival at office and provided assistance as needed.
Education
Associate of Applied Science - Paralegal Studies
Northampton Community College
Bethlehem, PA05-2020
Bachelor of Science - Criminal Justice
Kutztown University
Kutztown, PA12-2007
Associate of Applied Science - Criminal Justice
Northampton Community College
Bethlehem, PA12-2006
Associate of Arts - Education
Northampton Community College
Bethlehem, PA05-2004
Skills
- Sales
- Schedule Management
- Staff Supervision
- Customer Retention
- Loss Prevention
- Training and Development
- Inventory Control
- Efficient multi-tasker
Affiliations
- Running
- Swimming
- Hiking
Accomplishments
- Graduated Magna Cum Laude from Kutztown University
Timeline
General Manager
Pennsylvania Liquor Control Board
10.2022 - Current
Paralegal Intern
Northampton County District Attorney's Office
03.2020 - 04.2020
Assistant Manager
Pennsylvania Liquor Control Board
03.2019 - 10.2022
Legal Assistant
Littner, Deschler & Littner
10.2016 - 04.2018
Associate of Applied Science - Paralegal Studies
Northampton Community College
Bachelor of Science - Criminal Justice
Kutztown University
Associate of Applied Science - Criminal Justice
Northampton Community College
Associate of Arts - Education
Northampton Community College
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