Pamela D. Jones-Johnson
Birmingham,AL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
26
26
years of professional experience
1996
1996
years of post-secondary education
Work History
Server
Cracker Barrel
Nashville, Tennessee
09.2019 - Current
- Provided friendly and attentive service to guests throughout dining experience.
- Assisted in food and beverage selection to enhance customer satisfaction.
- Maintained cleanliness of tables and dining area for optimal guest comfort.
- Trained new servers on restaurant policies and customer service standards.
- Handled guest complaints promptly to ensure a positive dining experience.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
Cashier Team Lead
Marathon Gas Station
Dyersburg, TN
02.2001 - 09.2005
- Supervised cashier team to ensure efficient customer service and accurate transactions.
- Trained new cashiers on point-of-sale systems and operational procedures.
- Managed cash register operations during peak hours to maintain smooth workflow.
- Coordinated staff schedules to optimize coverage during busy shifts and events.
- Ensured compliance with safety standards and company policies throughout operations.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Assistant Manager
Quiznos Subs
Dyersburg, Tennessee
03.2000 - 11.2004
- Assisted in training new staff on service standards and food preparation procedures.
- Managed inventory levels and ordered supplies to maintain operational efficiency.
- Coordinated daily staff schedules to ensure adequate coverage during peak hours.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Collaborated with management on improving store layout and product placement.
- Monitored food safety practices to comply with health regulations and company policies.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
Lake County High School
Tiptonville, TNSkills
- Order accuracy
- Guest relations
- Food safety
- Menu knowledge
Timeline
Server
Cracker Barrel
09.2019 - Current
Cashier Team Lead
Marathon Gas Station
02.2001 - 09.2005
Assistant Manager
Quiznos Subs
03.2000 - 11.2004
Lake County High School