- Crafting and DIY Projects
- Volunteering
- I enjoy helping others and giving back to the community
- Quilting
- Knitting and Crocheting
Pamella O'Quinn
Kingsland,GA
Summary
Dynamic Patient Care Advocate with a proven track record at Express Scripts, excelling in relationship building and HIPAA compliance. Adept at multitasking and enhancing patient satisfaction through effective communication and problem resolution. Recognized for maintaining accurate client documentation, ensuring a high standard of service delivery.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Patient Care Advocate
Express Scripts
06.2019 - Current
- Facilitated resolution of patient inquiries, enhancing overall satisfaction with service delivery.
- Provided excellent customer service to patients and medical advocates.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Library Assistant
Geo Group Inc
01.2017 - 05.2019
- Assisted patrons in locating resources and utilizing library systems effectively.
- Organized and maintained Law library materials to ensure optimal accessibility for users.
- Trained new staff on inventory management and database navigation procedures.
- Organized library shelves, materials and equipment in clear, alphabetized order.
Correction Officer
Geo Group Inc
12.2012 - 01.2017
- Supervised inmate activities, ensuring compliance with facility regulations and safety protocols.
- Conducted regular inspections to maintain security and identify potential hazards within the facility.
- Collaborated with law enforcement agencies during emergency situations to ensure swift resolution.
- Developed and implemented training programs for new staff on operational procedures and safety measures.
Security Officer
Day & Zimmermann
03.2004 - 07.2010
- Monitored facility access to ensure safety and compliance with security protocols.
- Conducted routine patrols to identify and mitigate potential security risks.
- Responded promptly to emergency situations, coordinating with local law enforcement as needed.
Education
Associate of Arts -
Hesston College
Hesston, KS06-1981
Skills
- Multitasking
- First aid and safety
- Organizational skills
- HIPAA compliance
- Client documentation
- Relationship building
Accomplishments
Volunteer for CASA as trained court advocate
Crisis Support team at the Prison
Crisis Communication team at Prison
Work as a Election worker
Church womens ministry
Volunteer with Night to Shine
Have a small Business selling in the local community welcome center and local vendor markets.
Certification
- FEMA Training Support team -2015
- FEMA Training Communications center For Hurricane-2015
- Election Worker 1986 to 2018
- Library training 1990
- Mentor to new officers at GEO 2014-2019
- Training for Night to Shine workers 2018 to current
Interests
Timeline
Patient Care Advocate
Express Scripts
06.2019 - Current
Library Assistant
Geo Group Inc
01.2017 - 05.2019
Correction Officer
Geo Group Inc
12.2012 - 01.2017
Security Officer
Day & Zimmermann
03.2004 - 07.2010
Associate of Arts -
Hesston College
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