Pandora Billiot
Sugar Land,TX
Summary
Professional with strong experience in managing restaurant operations, ensuring high standards and exceptional results. Proven ability to lead teams, adapt to changing needs, and optimize both front and back-of-house efficiency. Expertise in customer service, staff training, and inventory management. Known for fostering collaboration and consistently achieving goals.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Dollar General Market
Houston, TX
01.2023 - Current
- Supervised daily operations to ensure compliance with company policies and procedures.
- Led team in achieving sales targets through effective staff training and motivation.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Package Handler
Fed Ex Ground
Houston, Texas
09.2021 - 12.2022
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Managed over 1000 packages per hour
General Manager
Marco's Pizza
Pasadena, TX
10.2019 - 08.2021
- Vendor relationships
- Customer retention
- Schedule management
- Employee development
- Recruiting and hiring
- Took a store making $8000 a week to making $13,000 a week in my first two weeks of being General Manager
Warehouse Worker
Whitco Supply
Houma, LA
09.2011 - 09.2017
- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped pallets in shrink wrap prior to loading.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as 75 pounds.
- Checked packages and merchandise for damage and notified vendors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Moved products using forklifts and other equipment, consistently meeting challenging performance goals.
Education
Associate Of Science - Basic EMT
South Louisiana CommunityCollege
Lafayette, LA04.2010
High School Diploma -
Terrebonne High
Houma, LA05.1996
Skills
- Shift management
- Staff training and development
- Scheduling and labor control
- Performance improvement
- POS system
- Food safety compliance
- Inventory control
- Employee retention
- Team leadership
- Problem-solving
- Customer service
- Money handling
Timeline
Assistant Store Manager
Dollar General Market
01.2023 - Current
Package Handler
Fed Ex Ground
09.2021 - 12.2022
General Manager
Marco's Pizza
10.2019 - 08.2021
Warehouse Worker
Whitco Supply
09.2011 - 09.2017
High School Diploma -
Terrebonne High
Associate Of Science - Basic EMT
South Louisiana CommunityCollege