Paola Angeles
BROOKLYN,NY
Summary
I am an energetic and affectionate person who likes to stay calm under pressure and promote organized and welcoming environments. I always like to give 100% when performing my duties in the workplace.
I like to work as a team in a warm and respectful work environment following the instructions and/or established rules of the institution.
I like challenges and I always seek to progress in order to grow personally and professionally.
Overview
8
8
years of professional experience
Work History
Cashier
Roots Deli
Brooklyn, NY
06.2024 - Current
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Secretary's Assistant
Breadberry
Brooklyn, NY
03.2022 - 12.2023
- Managed mail distribution within the department; opened, sorted, and distributed mail to the appropriate personnel.
- Answered and screened incoming calls for the secretary.
- Responded quickly and accurately to inquiries from internal customers regarding procedures or policies.
- Ordered office supplies when needed.
- Prepared documents such as letters, memos, reports, spreadsheets, presentations. using Microsoft Office Suite.
Bakery Production Worker
Breadberry Supermarket
Brooklyn, NY
03.2021 - 03.2022
- Operated automated bakery machinery in accordance with safety regulations.
- Cleaned, sanitized and restocked workstations at end of shift.
- Adhered to strict hygiene protocols while handling food items.
- Managed inventory levels by restocking shelves when necessary.
- Assisted with the packaging and labeling of finished products.
Kitchen Cook
Pomegranate Supermarket
Brooklyn, NY
01.2020 - 01.2021
- Conducted regular maintenance checks on kitchen appliances to ensure safety.
- Followed health and safety standards when handling food items.
- Notified manager immediately if any problems arose in the kitchen area.
- Adhered to sanitation regulations when cleaning kitchen surfaces, utensils and equipment.
- Prepared salads, appetizers and cold dishes according to recipes.
Secretary
Os Landscaping & Gardening Corp
Brooklyn, NY
01.2017 - 12.2019
- Organized and maintained filing systems for important documents.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Provided administrative support to the Office Manager and other staff members.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
Education
High School Diploma -
Santa Rosa De Las Americas
Lima, Peru12-2012
Skills
- Customer Assistance
- Returns processing
- Product Recommendations
- Customer Service
- Cleaning and sanitizing
- Responsible
- Creative
- Punctual
- Positive Reinforcement
- Bilingual in [Spanish]
- Playful with children
- Friendly
Languages
English
Limited
Spanish
Native/ Bilingual
Italian
Elementary
References
References available upon request.
Timeline
Cashier
Roots Deli
06.2024 - Current
Secretary's Assistant
Breadberry
03.2022 - 12.2023
Bakery Production Worker
Breadberry Supermarket
03.2021 - 03.2022
Kitchen Cook
Pomegranate Supermarket
01.2020 - 01.2021
Secretary
Os Landscaping & Gardening Corp
01.2017 - 12.2019
High School Diploma -
Santa Rosa De Las Americas
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