Mishell Guerrero
Kew Gardens,NY
Summary
Hardworking and reliable employee with a passion for providing exceptional customer service. Highly organized and proactive with strong abilities in multitasking and time management.
Overview
3
3
years of professional experience
Work History
Server
Serafina Restaurant
Manhattan, NY
02.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Stayed informed about daily specials, new menu items, promotions.
- Operated POS terminals to input orders, split bills and calculate totals.
Bartender Apprentice
Barzola Restaurant
Queens, NY
09.2022 - 02.2023
- Greeted customers in a friendly manner and took their orders for drinks.
- Followed health safety protocols while handling food products or beverages.
- Prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes.
- Stocked bar area with liquor, glasses and accessories to maintain proper inventory.
- Effectively multitasked within fast-paced environment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
Server - Host
Barzola Restaurant
Queens, NY
02.2022 - 09.2022
- Took orders for food and drinks and delivered them to guests.
- Answered questions about menu items, ingredients, and pricing.
- Bussed tables as needed during peak hours.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers, answered questions and recommended specials to increase profits.
- Took reservations over phone and in person.
- Greeted guests upon arrival and provided them with menus.
- Answered telephone to provide dining information and take reservations.
Education
GEOLOGIST - Geological And Earth Sciences
ESPOL
ECUADOR01-2022
Skills
- High-volume dining
- Organizational Skills
- Problem-solving abilities
- Food and Beverage Service
- Reliable and Responsible
- Multitasking and Prioritization
- Point of Sale (POS) system operations
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Server
Serafina Restaurant
02.2023 - Current
Bartender Apprentice
Barzola Restaurant
09.2022 - 02.2023
Server - Host
Barzola Restaurant
02.2022 - 09.2022
GEOLOGIST - Geological And Earth Sciences
ESPOL
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