Paola Hernandez
Miami Gardens
Summary
A customer service professional with strong focus on sales support and client relations. Brings valuable experience in managing customer inquiries and nurturing leads to close deals. Known for reliable teamwork and adaptability to evolving business needs. Proven skills in communication and problem-solving.
Overview
4
4
years of professional experience
Work History
BDC Agent
Benji Auto Sales
02.2024 - 09.2025
- Enhanced customer retention rates through thorough follow-up procedures after completed transactions or appointments.
- Implemented new strategies for reaching out to potential leads, resulting in increased appointment bookings.
- Assisted in the development of promotional materials, resulting in increased brand awareness among target demographics.
- Collaborated with sales team to ensure consistent messaging and seamless customer experiences.
- Tracked customer interactions using CRM software, ensuring timely follow-ups and accurate recordkeeping.
- Managed inbound calls efficiently, resolving concerns and facilitating vehicle sales appointments.
BDC Agent
URboss ALL INCLUSIVE AUTO
05.2021 - 06.2022
- Developed sales pipeline and business opportunities through networking, cold calling, and referrals.
- Worked with sales department to develop sales strategies and techniques.
- Handled inbound leads via phone and internet and directed to appropriate contact.
Education
High School Diploma -
Miami Senior High School
Miami, FLSkills
- Appointment setting
- Follow-up calls
- CRM software
- Customer service
- Problem-solving
- Quick thinking
- Negotiation
- Organization
- Performance tracking
- Multitasking Abilities
- Excellent communication
- Outbound and inbound calls
Languages
Spanish
Full Professional
English
Full Professional
Timeline
BDC Agent
Benji Auto Sales
02.2024 - 09.2025
BDC Agent
URboss ALL INCLUSIVE AUTO
05.2021 - 06.2022
High School Diploma -
Miami Senior High School
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