Summary
Overview
Work History
Education
Skills
Languages
Certification
Personal Training
Professional Organizations
Timeline
Generic

Paola Jimena Campos Sanchez

Tulsa,OK

Summary

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Home2 Suites by Hilton Hotel
Tulsa, OK
12.2023 - Current
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers warmly and made them feel welcome.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Performed data entry into computer systems to maintain accurate records of customer information.

Front Desk Receptionist

Hilton Garden Inn Hotel
Tulsa, OK
11.2022 - 12.2023
  • Explained policies and procedures to visitors.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Completed basic bookkeeping and document filing.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.

Solutions Specialist

Cricket Wireless
Tulsa, OK
01.2021 - 11.2022
  • Resolved customer account and billing problems.
  • Troubleshot customer devices and diagnosed malfunctions.
  • Strengthened workflow process by effectively recruiting and training employees to ensure optimal productivity.
  • Assisted call center employees by creating self-help tools and developing comprehensive training programs.

Worker

Assurance Restoration
Tulsa, OK
01.2020 - 12.2020
  • Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.

Crew Member

McDonald's
Tulsa, OK
01.2018 - 11.2019
  • Served food quickly for positive guest experiences.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.

Education

High School Diploma -

Will Rogers High School
Tulsa, OK
05-2020

Certificate - Health And Science

Tulsa Technology Center - Peoria
Tulsa, OK
05-2020

Skills

  • Inventory Control
  • Cash Handling
  • Appointment Confirmation
  • File Organization
  • Office Organization
  • Customer Service
  • Office Administration
  • Fluent in English and Spanish
  • Technical Support

Languages

English
Full Professional
Spanish
Full Professional

Certification

  • Health and Science Certificate
  • High School Diploma
  • American Heart Association BLS CPR
  • American Heart Association Heartsaver First Aid

Personal Training

  • Health Science I and II
  • Anatomy
  • Medical Terminology

Professional Organizations

  • 2020- National Technical Honor Society
  • 2020- HOSA Future Health Professionals

Timeline

Front Desk Receptionist

Home2 Suites by Hilton Hotel
12.2023 - Current

Front Desk Receptionist

Hilton Garden Inn Hotel
11.2022 - 12.2023

Solutions Specialist

Cricket Wireless
01.2021 - 11.2022

Worker

Assurance Restoration
01.2020 - 12.2020

Crew Member

McDonald's
01.2018 - 11.2019

High School Diploma -

Will Rogers High School

Certificate - Health And Science

Tulsa Technology Center - Peoria
Paola Jimena Campos Sanchez