Paris Coward
temple,TX
Summary
Dedicated professional with exceptional communication and conflict resolution skills. Committed to enhancing patient experiences and leveraging adaptability to streamline operations. Developed strong communication and organizational skills in fast-paced hospitality environment. Skilled in anticipating and responding to guest needs while managing multiple tasks efficiently. Seeking to transition into new field, leveraging ability to deliver exceptional service and create positive experiences.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Concierge
Baylor Scott & White Medical Center
Temple, TX
02.2026 - Current
- Provided exceptional customer service to patients and visitors, enhancing overall satisfaction and experience.
- Assisted with patient navigation within the facility, ensuring timely access to services and information.
- Coordinated transportation arrangements for patients, facilitating efficient movement throughout the medical center.
- Developed an in-depth knowledge of hospital services and resources, improving response time to inquiries.
Patient Care Technician
ER Medical
03.2025 - 12.2025
- Assisted nursing staff with patient care tasks, ensuring comfort and safety.
- Managed daily tasks and responsibilities in a remote environment to support organizational goals.
- Processed medication refills efficiently. Assisted patients in obtaining necessary prescriptions. Coordinated with pharmacy staff for timely medication availability.
- Managed patient scheduling to optimize clinic workflow.
Advanced CMA
Baylor Scott & White Medical Center
Temple, TX
07.2023 - 01.2024
- Conducted comprehensive patient assessments to ensure accurate documentation and care planning.
- Assisted in implementing electronic health record systems, improving data accessibility and workflow efficiency.
- Collaborated with interdisciplinary teams to coordinate patient care and optimize treatment plans.
- Educated patients on healthcare procedures, enhancing understanding and compliance with medical recommendations.
Education
High School Diploma -
Taylor High School
Taylor, TX05-2022
Bachelor of Science - Nursing
Galen College of Nursing
Round Rock, TX01-2028
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Guest services
- Telephone etiquette
- Hospitality
- Exceptional communication
- Guest relations
- Conflict resolution
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Clinical documentation
- Medication administration
- Electronic health records
- Vital sign monitoring
- Sterilization techniques
- Wound care
- Inventory and supply management
Certification
- CMA - Certified Medical Assistant
Languages
Spanish
Native or Bilingual
Timeline
Concierge
Baylor Scott & White Medical Center
02.2026 - Current
Patient Care Technician
ER Medical
03.2025 - 12.2025
Advanced CMA
Baylor Scott & White Medical Center
07.2023 - 01.2024
Bachelor of Science - Nursing
Galen College of Nursing
High School Diploma -
Taylor High School