Paris Gay
Bedford,TX
Summary
Professional with experience in customer service, sales management, B2B sales and safety protocols, prepared for any role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Utilizing effective communication, conflict resolution skills, emergency response etiquette, and a calm and approachable demeanor that fosters trust and cooperation among colleagues.
Overview
17
17
years of professional experience
Work History
Flight Attendant
Spirit Airlines
11.2017 - Current
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations
- Conducted pre-flight checks to ensure cabin readiness and compliance with safety standards
- Provided exceptional customer service by addressing passenger needs and inquiries promptly
- Collaborate with crew members to maintain a positive in-flight environment for passengers
- Resolved passenger conflicts and medical emergencies during flights
- Ensured passenger safety through adherence to emergency protocols and regulations
- Advised passengers of flight regulations to maximize safety and security
National Sales Coordinator
G6 Hospitality
04.2009 - 05.2017
- Managed key accounts to ensure customer satisfaction and foster long-term relationships
- Optimized CRM systems for better data management and customer insights
- Organized trade shows, conferences, and other industry events for greater networking opportunities with new developers
- Coordinated national sales efforts for consistent growth and successful product launches
- Implemented CRM systems to track leads, measure success rates, and optimize follow-up processes
- Developed strategic partnerships with key stakeholders to drive business objectives
- Organized trade shows, conferences, and other industry events for greater networking opportunities
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Implemented systems and procedures to increase sales and eliminate fraudulent activity
Lead Front Office Receptionist
Moody National
02.2012 - 04.2014
- Implemented effective communication strategies between front office staff and other hotel departments, leading to seamless daily operations
- Implemented scheduling systems to optimize appointment management and reduce wait times
- Fostered a positive work environment within the receptionist team through open communication channels, constructive feedback sharing, and team-building activities
- Collaborated with management to develop policies that improved client interactions and workflow
- Resolved complex customer concerns through effective communication and problem-solving strategies
- Operated multi-line telephone system to answer and direct high volume of calls
- Organized, maintained and updated information in FOSSE computer databases
- Provided personalized assistance to guests special requests or needs, enhancing their overall stay experience
Catering Assistant
Kimball Art Museum
03.2011 - 03.2014
- Coordinated logistics for food delivery and service execution on-site
- Assisted in meal preparation and presentation for diverse catering events
- Supported team in adhering to health and safety regulations during operations
- Played key role in sustaining high levels of cleanliness, passing all health inspections with commendable remarks
- Contributed to positive work environment by offering support and assistance to colleagues during peak times
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Demonstrated adaptability when adjusting plans according to last-minute changes or requests from clients
Assistant Manager
Palios Pizza Cafe
04.2009 - 04.2012
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Led daily operations to ensure exceptional customer service and efficient workflow
- Trained and mentored staff on best practices for food safety and quality standards
- Supervised day-to-day operations to meet performance, quality and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Managed inventory levels to minimize stockouts while reducing overhead costs
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Streamlined inventory management processes to reduce waste and enhance product availability
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ05.2023
Master of Science - Counseling Psychology
Southern Wesleyan University
Central, SC03-2027
Skills
- Customer service
- Strong work ethic
- Attention to detail
- Team collaboration
- Time management
- Verbal and written communication
- Leadership qualities
- Cultural awareness
- Conflict resolution
- Adaptability and flexibility
- Creative thinking
Languages
Spanish
Limited Working
Timeline
Flight Attendant
Spirit Airlines
11.2017 - Current
Lead Front Office Receptionist
Moody National
02.2012 - 04.2014
Catering Assistant
Kimball Art Museum
03.2011 - 03.2014
Assistant Manager
Palios Pizza Cafe
04.2009 - 04.2012
National Sales Coordinator
G6 Hospitality
04.2009 - 05.2017
Bachelor of Science - Psychology
Grand Canyon University
Master of Science - Counseling Psychology
Southern Wesleyan University
Awards & Acknowledgments
- Successfully completing account fraud clean up on high valued sales account at G6 Hospitality
- Awarded with completion of S3 Service training at Spirit Airlines and annual aviation training