Paris Nichol Bryant
Jacksonville,Fl
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Server
First Watch
01.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server/VIP Cocktail Waitress
Salt, Ocean Grill LLC
09.2021 - Current
- Obtained and used product knowledge to encourage patron sales
- Ability to note, and memorize orders in detail and perform services for patrons in a timely manner
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
To-Go Server
Texas Roadhouse
03.2021 - 07.2021
- Obtained and used knowledge of product in order to offer quality service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Lead Courtesy Clerk
Fry’s Food Store
06.2020 - 03.2021
- Documented employee expectations and progress to ensure department requirements were met.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Assisted customers with checkout process to foster prompt and smooth transactions.
- Processed returns and refunds in accordance with store policies.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed timely and effective replacement of damaged or missing products.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Server
Marino's Mob Burgers
09.2019 - 03.2020
- Communicating with patrons through promotion of menu items, documentation of patron order, and service of patrons throughout patron meal
- Consistent with following sequence of service through utilizing given equipment and knowledge to ensure customer satisfaction
- Handled patron cash and card transactions through the point of sale system.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
Associate of General Education -
Yavapai College
Prescott, Az05.2022
High School Diploma -
Tombstone High School
Tombstone, AZ05.2018
Skills
- Sales Expertise
- Greeting and Seating Guests
- Quality Control
- Suggestive Selling
- Courteous Phone Demeanor
- Performance Improvement
- Customer Service and Rapport
- Workflow Coordination
Timeline
Server
First Watch
01.2023 - Current
Server/VIP Cocktail Waitress
Salt, Ocean Grill LLC
09.2021 - Current
To-Go Server
Texas Roadhouse
03.2021 - 07.2021
Lead Courtesy Clerk
Fry’s Food Store
06.2020 - 03.2021
Server
Marino's Mob Burgers
09.2019 - 03.2020
Associate of General Education -
Yavapai College
High School Diploma -
Tombstone High School
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