ANTONITA JAKES
Aurora,IL
Summary
Well-qualified customer service with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
Work History
Leasing Agent
The Villages on Maple
01.2024 - Current
- Conduct applicant screenings in compliance with Fair Housing regulations and company policies
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
- Assisted property managers in budget development, financial reporting, and expense tracking to optimize operational costs.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Human Resources Specialist/Hotel Front Desk Supervisor
Embassy Suites by Hilton
12.2021 - 09.2023
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Resolved employee disputes with empathy and professionalism, maintaining harmonious work environment.
- Conducted regular performance evaluations for front desk staff, identifying areas for improvement and providing constructive feedback.
- Answered phone within minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
Claim Benefit Specialist
MetLife
04.2020 - 02.2021
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Ensured compliance with industry regulations, conducting regular audits of claim files and documentation.
- Collaborated with medical professionals for accurate assessment of disability claims, resulting in proper benefits distribution.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Ensured compliance with federal and state regulations by staying up-to-date on the latest changes to FMLA laws and guidelines.
- Reduced claim approval times by implementing a more organized case management system.
Call Floor Supervisor
Insight Global
10.2018 - 03.2020
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased repeat business through exceptional customer service skills that cultivated long-term buyer relationships.
- Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
Education
High School Diploma -
Proviso West High School
Hillside, IL06-2004
Skills
- Office management
- Team building
- Strategic planning
- Training and mentoring
- Record keeping
- Claims processing
- Insurance policy sales
- Quality assurance
- Problem-solving
- Data entry
- Active listening
- Computer proficiency
Timeline
Leasing Agent
The Villages on Maple
01.2024 - Current
Human Resources Specialist/Hotel Front Desk Supervisor
Embassy Suites by Hilton
12.2021 - 09.2023
Claim Benefit Specialist
MetLife
04.2020 - 02.2021
Call Floor Supervisor
Insight Global
10.2018 - 03.2020
High School Diploma -
Proviso West High School