Patrice Kalac
Casper,WY
Summary
Knowledgeable property manager with proven track record in managing residential properties efficiently and effectively. Overseeing tenant relations, property maintenance, and lease agreements with focus on enhancing tenant satisfaction. Demonstrated ability in budget management and problem-solving to ensure smooth property operations.
Overview
7
7
years of professional experience
Work History
Property Manager
Warren Properties Inc
01.2020 - Current
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Managed approximately 30 incoming calls and emails per day from customers.
- Streamlined rent collection processes, significantly reducing late payments.
- Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
- Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Apartment Leasing Agent
Living Well Homes
12.2019 - 06.2020
- Obtaining Rental Applications and processing said for approval.
- Maintain the highest level of occupancy possible
- To assist the Property Manager in obtaining the necessity of all marketing directions, by maintaining an accurate traffic log.
- Obtain qualified applicants to become residents by completing all application process.
- Knowing the knowledge about current vacant units and schedule of future vacant units.
- Greeting all prospects by phone, in person.
- Complete Lease agreement forms for all residents.
- Complete the resident move-in inspection with the resident upon move in.
- Managed approximately 30 incoming calls and emails per day from customers.
Apartment Leasing Agent
Warren Properties Inc
04.2018 - 11.2019
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Managed approximately 30 incoming calls and emails per day from customers.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Education
High School Diploma -
Natrona County High School
Casper, Wyoming05.1999
Skills
- Property management
- Lease renewals
- Property tours and inspections
- Eviction procedures
- Monthly fee and payment collection
- Microsoft office
- Decision-making
- Data entry
- Customer relations
- Unit vacancies
- Eviction notices
- Work order monitoring
- Valid Wyoming driver's license
- Onesite
- RealPage
Timeline
Property Manager
Warren Properties Inc
01.2020 - Current
Apartment Leasing Agent
Living Well Homes
12.2019 - 06.2020
Apartment Leasing Agent
Warren Properties Inc
04.2018 - 11.2019
High School Diploma -
Natrona County High School
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