Patrice Drayton -Boykins
Summary
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
39
39
years of professional experience
Work History
General Manager
Inspire Brands
Walterboro, South Carolina
01.2001 - Current
- Oversaw daily operations to enhance efficiency and service quality.
- Managed staff recruitment, training, and performance evaluations.
- Developed strategic plans to improve customer satisfaction and loyalty.
- Implemented cost-saving initiatives across all departments.
- Facilitated cross-departmental meetings to align business goals.
- Ensured compliance with health and safety regulations in all locations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
General Manager
Burger King
North Charleston, South Carolina
01.1987 - 12.2000
- Oversaw daily operations to enhance efficiency and service quality.
- Managed staff recruitment, training, and performance evaluations.
- Developed strategic plans to improve customer satisfaction and loyalty.
Education
Some College (No Degree) - Education
Colleges of Charleston
Charleston , SCSkills
- Operational management
- Budgeting
- Strategic planning
- Staff training
Timeline
General Manager
Inspire Brands
01.2001 - Current
General Manager
Burger King
01.1987 - 12.2000
Some College (No Degree) - Education
Colleges of Charleston