Patrice James

• Managed patient inquiries and concerns, ensuring timely resolution and enhancing patient satisfaction.
• Scheduled patient appointments using electronic health record systems to optimize clinic workflow.
• Collaborated with healthcare providers to maintain accurate patient records and streamline information sharing.
• Trained new staff on office procedures and software systems, improving team efficiency and operational consistency.
• Led initiatives to enhance front desk operations, resulting in increased productivity and patient engagement.
• Checked patient insurance, demographic, and health history to keep information current.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Managed multi-line phone system and pleasantly greeted patients.

• Schedule patients and notify them of appointment information
• Managed 75-100 calls daily for scheduling, referrals, and patient inquiries.
• Assessed patient conditions daily
• Utilized EPIC EMR software
• Processed requests for medication refills
• Send provider messages and any updates regarding patient health
• Communicated physicians' and clinicians' needs and outstanding patient items effectively.
• Rescheduled and communicated external missed appointments to physicians and clinicians.
• Participates in Super Huddle and provides updates in Webex meetings
• Self-motivated, with a strong sense of personal responsibility.

• Handled up to 100 calls per day regarding scheduling, referrals, insurance verification etc.
• Managed up to 100 calls daily for scheduling, referrals, and insurance verification, ensuring timely patient access to care.
• Schedules patient (Preferred Providers List of Specialist) and notifies them of appointment information.
• Utilized Web IVR systems to process authorization requests efficiently. to generate authorizations (Availity, Careplus, Health help NIA and any other approved web IVR for authorization processing).
• Effectively communicates the physicians/clinicians' needs or outstanding items regarding patients.
• Enters all Inpatient and Outpatient elective procedures in the HITS tool.
• Prioritizes HPP patients in Primary Care Physicians panel, stats, expedites and orders over 5 days.
• Documented patient scheduling details and notification methods.
• Prepares and actively participates in physician/clinician daily huddles utilizing RITS Huddle Portal and huddle guide.
• Coordinated patient referrals to specialists, ensuring timely access to necessary medical services.
• Managed referral tracking system, maintaining accurate records of patient appointments and follow-ups.

Diploma Awarded