Patrice J. Young
Washington,DC
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Experienced with warehouse operations, including inventory management and workflow optimization. Utilizes strong leadership and problem-solving skills to improve efficiency. Track record of fostering team collaboration and adapting to changing needs.
Overview
17
17
years of professional experience
Work History
Deli Manager
Safeway
01.2018 - 01.2023
- As the morning shift Deli Manager, My responsibilities included but were not limited to being knowledgeable of and understanding all aspects of production while adhering to sanitation, safety, quality, and production standards
- My responsibilities also includes monitoring and maintaining orders on a regular basis in order to execute bykeeping the deli and my surroundings clean and organized daily
- Handling various warehouse activities using strict guidelines lifting boxing 20 to 90lbs.
- Inspecting products for defects and/or damages
- Skilled and trained in picking, sorting and packing.
- Ensuring orders are handled timely and efficiently and customer’s service standards are upheld.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Improved efficiency in ordering processes, avoiding stockouts while minimizing overstock situations.
- Led by example, working alongside team during busy periods to ensure high-quality service and product delivery.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
Customer Service Representative
Carrots DC
01.2016 - 01.2018
- As an Customer Service Representative, assisted managers in overseeing and maintaining the supply of products and equipment
- This involved keeping track of all products and supplies, ensuring that stock is organized, and assisting in the unloading and processing deliveries
- Manage at least 200 of incoming phone calls
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
- Counted materials, equipment, merchandise, or supplies in stock
- Stocked and distributed supplies, equipment or merchandise
- Stored completed documents in appropriate locations
Residential Youth Counselor
ALTERNATIVE SOLUTION FOR YOUTH
01.2006 - 01.2011
- Intervened with clients and behavior management Programs as needed
- Responsible for keeping child welfare worker informed of progress and challenges pertaining to the youth
- Assessed youth for potential mental and physical danger working effectively within a team of co-workers
- Wrote incident reports, maintained a daily log and daily reports on each youth
- Supported residents'' educational goals through tutoring, supervision during homework sessions, and advocating for necessary accommodations.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of residential youth counseling.
- Acted as a positive role model for residents, modeling healthy behavior and encouraging personal growth through both words and actions.
- Established trust-based relationships with residents through consistent engagement, empathy, and understanding of their unique situations.
Education
N/A - Hospitality
Career Technical Institute
Washington, DC01.2012
N/A - Business Management
University of the District of Columbia
Washington, DC01.1999
HS Diploma - Business Management
Eastern Senior High
Washington, DC01.1998
Skills
- Customer Service
- Employee Supervision
- Task Delegation
- Inventory Management
- Team direction
Specializedexperience
- Public Safety
- Time Management
- Project Management
- Organization and Planning
- Inventory Management
Timeline
Deli Manager
Safeway
01.2018 - 01.2023
Customer Service Representative
Carrots DC
01.2016 - 01.2018
Residential Youth Counselor
ALTERNATIVE SOLUTION FOR YOUTH
01.2006 - 01.2011
N/A - Hospitality
Career Technical Institute
N/A - Business Management
University of the District of Columbia
HS Diploma - Business Management
Eastern Senior High