PATRICE NILES
Santa Barbara,CA
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
MARRIOTT COURTYARD SANTA BARBARA GOLETA
Goleta, CA
11.2022 - Current
- Assisted with check-in and check-out procedures for guests.
- Provided excellent customer service while upholding company policies.
- Responded to inquiries and room requests made online, by phone and via email.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained cleanliness of lobby area at all times.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Coordinated with internal departments to handle wide range of guest needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Guest Service Representative
MARRIOTT FAIRFIELD INN
Santa Maria, CA
03.2016 - 12.2020
- Assisted with check-in and check-out procedures for guests.
- Responded to inquiries and room requests made online, by phone and via email.
- Managed cash drawer responsibly throughout shift.
- Provided excellent customer service while upholding company policies.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education
High School Diploma -
West High School
Bakersfield, CA06-1971
Skills
- Information Protection
- Guest Amenities
- Guest Relations
- Front Office Support
- Guest Services
- Time Management
- Listening Skills
- Hospitality Services
- Cash Handling
- Problem-Solving Skills
Timeline
Front Desk Agent
MARRIOTT COURTYARD SANTA BARBARA GOLETA
11.2022 - Current
Guest Service Representative
MARRIOTT FAIRFIELD INN
03.2016 - 12.2020
High School Diploma -
West High School
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