Patrice S. Baker
Branchburg Township,NJ
Summary
Experienced case manager with comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Senior Case Manager
Easter Seals NJ
01.2003 - Current
- Provide crisis intervention and support, utilizing de-escalation techniques and therapeutic communication skills.
- Provide comprehensive case management services, create treatment plans, and connect clients and families to appropriate resources.
- Manage clients with substance dependence and co-occurring Axis I and Axis II disorders.
- Assesse mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
- Document clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Train new staff on case management protocols and best practices for client engagement.
- Advocate for clients' rights and needs within healthcare systems and community organizations.
- Provide referrals to connect clients with other community resources to support mental health and well-being.
Residential Counselor- Part Time
Easter Seals NJ
01.2010 - 12.2025
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Monitored and documented client progress toward meeting goals and objectives.
- Optimized medication management protocols, ensuring accurate administration and monitoring side effects.
- Provided crisis management and intervention during emergency situations.
Cashier/Pharmacy Technician
Shoprite
03.2000 - 06.2002
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Greet customers
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted pharmacists in preparing and dispensing medication accurately.
- Maintained inventory levels, ensuring timely restocking of pharmaceutical supplies.
Education
Bachelor of Arts - Public Administration
Kean University
Union, NJ01.2012
Associate of Arts - Criminal Justice
Raritan Valley Community College
NORTH BRANCH, NJ01-2012
Skills
- Client advocacy
- Care coordination
- Crisis intervention
- Documentation and reporting
- Referral coordination
Accomplishments
NJAMHAA- New Jersey Association of Mental Health and Addiction Agencies - Case Manager of the Year Award - 2024
Certification
CPR/AED/First Aid certification,
Crisis Prevention,
Fire safety,
Medication monitoring,
Prevention of fraud, waste and abuse,
Defensive driving training
Timeline
Residential Counselor- Part Time
Easter Seals NJ
01.2010 - 12.2025
Senior Case Manager
Easter Seals NJ
01.2003 - Current
Cashier/Pharmacy Technician
Shoprite
03.2000 - 06.2002
Bachelor of Arts - Public Administration
Kean University
Associate of Arts - Criminal Justice
Raritan Valley Community College