Patricia Brunswick
Winchester,New Hampshire
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Clear Solutions Displays
07.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Phlebotomy Technician
Albany Endocrine Group
04.2017 - 11.2020
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Phlebotomy Technician/ Specimen Processor
Columbia Memorial Hospital
03.2013 - 04.2017
- Set up, maintained and verified sterility of lab equipment and tools.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Analyzed experiment and test results to validate adherence to standards and specifications.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
Phlebotomy Technician
Samaritan Hospital,
11.2008 - 04.2013
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Obtained blood specimens by performing venipunctures and finger sticks .
Education
Hudson Valley Community College
Troy, NY08.2003
Skills
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Interpretation and Translation Services
Timeline
Customer Service Representative
Clear Solutions Displays
07.2021 - Current
Phlebotomy Technician
Albany Endocrine Group
04.2017 - 11.2020
Phlebotomy Technician/ Specimen Processor
Columbia Memorial Hospital
03.2013 - 04.2017
Phlebotomy Technician
Samaritan Hospital,
11.2008 - 04.2013
Hudson Valley Community College
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