Patricia Franco
Tulare
Summary
Seasoned Administrative Professional with 10 years of experience optimizing office workflows and enhancing team efficiency. Proven expertise in data entry, invoice processing, and inventory management supports streamlined operations. Strong communicator and problem solver dedicated to improving organizational productivity. Detail-oriented administrative professional with over a decade of experience in office administration and data entry. Proven ability to enhance workflow efficiency and manage office operations effectively.
Overview
26
26
years of professional experience
Work History
Administrative Assistant
Franco Trucking
Tulare
01.2013 - 01.2023
- Managed incoming calls and directed them to appropriate employees.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed office supplies inventory and placed orders to ensure availability.
- Assisted in data entry for customer orders and trucking schedules.
- Supported communication between drivers and office staff effectively.
- Implemented administrative procedures to enhance workflow efficiency.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed database systems containing customer contact information.
- Processed invoices for payment using accounting software.
- Organized filing systems for physical and electronic documents, ensuring accuracy and confidentiality.
- Developed and maintained filing systems for confidential documents and records.
- Coordinated mailings by sorting mail and preparing packages for shipping through courier or postal service.
- Organized files systematically to improve accessibility and retrieval. Developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Office Assistant III Bilingual
County of Tulare - Health & Human Services Agency
Tulare and Visalia
07.1997 - 03.2010
- Organized and maintained confidential client files and records.
- Responded to inquiries from clients regarding services and resources.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Coordinated scheduling of appointments and meetings for staff, ensuring efficient time management.
- Supported team members with administrative tasks to enhance workflow.
- Provided comprehensive administrative support, including document management and supply ordering, to streamline office operations.
- Maintained an organized filing system of paper documents and electronic files.
- Utilized office software to maintain databases and generate reports.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Sorted and labeled files to improve retrieval efficiency., developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Welcomed visitors at reception, assessed needs, and directed to appropriate personnel for effective service.
- Assisted in onboarding new employees by providing orientation materials and training resources.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Processed incoming mail and distributed correspondence appropriately.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Managed inventory of office supplies and placed orders when needed.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Answered and directed phone calls to appropriate staff members.
- Maintained confidentiality of sensitive information and documents.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Facilitated onboarding training for new staff to ensure proficiency in their roles. members to perform work activities and use computer applications.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
Education
High School Diploma -
Tulare Joint Union High School
Tulare, CA06-1995
Skills
- Office administration
- Data entry
- Invoice processing
- Claims processing
- Insurance eligibility verification
- Regulatory compliance
- Record keeping
- File organization
- Scheduling appointments
- Appointment scheduling
- Mail management
- Mail coordination
- Microsoft Excel
- Microsoft Word
- Office procedures
- Team collaboration
- Customer service
- Reception oversight
- Time management
- Problem solving
- Attention to detail
- Sensitive material handling
- Phone call answering
- Communication systems
- Filing and data archiving
Languages
Spanish
Native/ Bilingual
Timeline
Administrative Assistant
Franco Trucking
01.2013 - 01.2023
Office Assistant III Bilingual
County of Tulare - Health & Human Services Agency
07.1997 - 03.2010
High School Diploma -
Tulare Joint Union High School