Patricia Huff
Waltham,MA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
22
22
years of professional experience
Work History
Guest Service Representative
ESA Management LLC
Waltham, MA
05.2026 - Current
- Greet guest, check-in guest, answer any question they have.
- Do laundry from housekeeping.
- Managed reservations and check-in processes using property management systems effectively.
- Delivered exceptional guest service, ensuring satisfaction and addressing inquiries promptly.
- Resolved guest complaints by employing conflict resolution techniques to enhance experiences.
Unit Coordinator
Newton-Wellesley Hospital
Newton, MA
10.2022 - 11.2025
- Maintained confidentiality of patient information in compliance with HIPAA regulations
- Managed incoming and outgoing phone calls, addressing inquiries from patients, healthcare providers, and insurance companies
- Responded to emergencies or urgent situations by following established protocols
- Maintained inventory of office supplies and placed orders when needed
- Trained new clerical staff members on office procedures and software systems
Greeter
VPNE
Hingham, MA
10.2021 - 08.2022
- Greet incoming patients and direct them to the proper department.
- Also call the departments if guests are allowed to visit.
- Paired with concierge services.
Deli Clerk
Demoulas Super Markets
Waltham, MA
11.2014 - 12.2021
- Maintained cleanliness and sanitation standards in the deli area, ensuring compliance with health regulations
- Operated deli equipment including slicers, grills, ovens, and fryers in a safe manner following proper procedures
- Collaborated with team members to ensure smooth operation during busy periods while maintaining high-quality service
- Resolved customer complaints or concerns promptly and professionally to maintain customer satisfaction
- Performed daily cleaning tasks such as sanitizing surfaces, washing dishes, sweeping floors, and emptying trash bins
Front End Supervisor
Ocean State Job Lot
Waltham, MA
07.2012 - 10.2014
- Answer the phones did all returns.
- Make sure all registers are up and running also did daily announcements if needed.
- Scheduled breaks and lunches make sure all my cash drawers are exact.
- Making sure the bank is correct.
- Supervised daily operations to ensure efficient customer service and store presentation.
- Trained and mentored new employees on operational procedures and best practices.
- Oversaw merchandise displays, ensuring compliance with company standards and promotional guidelines.
Front Desk Concierge
Best Western Plus Waltham Boston
Waltham, MA
07.2004 - 08.2010
- Check in and out guest, answer phone, make reservations, night auditor, resolve any issues with guest stays.
- Achieved high satisfaction.
- Exceeded guest expectations regularly.
- Generated an additional $[Amount] in daily revenue.
- Generated weekly front desk reports.
- Managed early morning check-outs.
Education
Diploma - General Studies
Waltham High School
Waltham, MA05.1987
Skills
- Customer service
- Guest accommodations
- Computer skills
- Detail-oriented
- Guest relations
- Issue resolution
- Financial transactions
- Payment processing
- Data entry proficiency
- Complaint handling
- Guest orientation
- Data entry
Timeline
Guest Service Representative
ESA Management LLC
05.2026 - Current
Unit Coordinator
Newton-Wellesley Hospital
10.2022 - 11.2025
Greeter
VPNE
10.2021 - 08.2022
Deli Clerk
Demoulas Super Markets
11.2014 - 12.2021
Front End Supervisor
Ocean State Job Lot
07.2012 - 10.2014
Front Desk Concierge
Best Western Plus Waltham Boston
07.2004 - 08.2010
Diploma - General Studies
Waltham High School