Patricia Raines
Swannanoa,NC
Summary
Dedicated administrative professional with strong customer service skills and proficiency in Microsoft Excel. Known for attention to detail and effective communication, ensuring seamless office operations and positive client interactions.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
State of NC
Black Mountain , NC
09.2017 - Current
- Facilitated effective communication among clients, vendors, and internal teams for clarity.
- Managed incoming calls and routed inquiries to relevant departments.
- Handled office supplies inventory and placed orders as needed.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Front Desk Coordinator
Dr. Mark Kleive DDS
Black Mountain , NC
01.2015 - 09.2017
- Coordinated insurance verifications and ensured accurate updates of patient records.
- Processed customer payments using cash, checks, debit and credit cards, and gift cards.
- Assisted chairside as needed to support clinical operations.
- Monitored referrals to ensure correct x-rays were sent and patient appointments were scheduled.
Pharmacy Technician
Sunshine Pharmacy
Black Mountain , NC
03.2010 - 11.2014
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Received payment from customers and processed credit card transactions when necessary.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Answered telephones to respond to questions or requests.
Education
Dental Assisting Certificate - Dentistry
Asheville Buncombe Technical College
Asheville, NC08-1983
Skills
- Microsoft Excel
- Self-starter
- Customer service
- Dental terminology
- Patient scheduling
- Microsoft Office Suite
- Record keeping
- Inventory management
- Team collaboration
Timeline
Administrative Assistant
State of NC
09.2017 - Current
Front Desk Coordinator
Dr. Mark Kleive DDS
01.2015 - 09.2017
Pharmacy Technician
Sunshine Pharmacy
03.2010 - 11.2014
Dental Assisting Certificate - Dentistry
Asheville Buncombe Technical College