Patricia Rivera
San Gabriel,CA
Summary
Dynamic BDC Representative with proven expertise at Star Ford Lincoln in enhancing customer satisfaction through effective communication and conflict resolution. Skilled in CRM software and appointment scheduling, I excel at building relationships and resolving issues promptly, ensuring a seamless customer experience. Committed to delivering exceptional service and support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
BDC Representative
Star Ford Lincoln
Glendale, California
11.2024 - Current
- Managed inbound and outbound customer communications via phone and email.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Developed strong working relationships with internal departments to ensure customer satisfaction.
BDC Representative
Glendora Chevrolet
Glendora, California
10.2023 - 11.2024
- Scheduled service appointments for customers and coordinated with technicians.
- Provided information on vehicle features, services, and financing options.
- Assisted customers with inquiries and resolved issues in a timely manner.
- Maintained accurate customer records in the dealership's CRM system.
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
- Managed inbound and outbound customer communications via phone and email.
- Conducted follow-up calls to ensure customer satisfaction after service visits.
Bank Teller
Oportun
whittier
01.2020 - 03.2022
- Processed customer transactions efficiently and accurately at a community-focused financial institution.
- Maintained cash drawer integrity and balanced cash register daily to ensure accuracy.
- Educated clients on financial products, services, and responsible borrowing practices.
- Evaluated loan applications for accuracy and completeness.
- Assisted clients in understanding loan products and terms.
- Prepared loan documentation for approval processes.
Auto Claim Specialist
Alta Resources
Fort Myers, FL
06.2018 - 02.2019
- Negotiated settlements with claimants and service providers.
- Managed multiple claims simultaneously while meeting deadlines.
- Assisted customers with inquiries and product information effectively.
- Managed customer complaints by providing timely resolutions.
- Utilized company software to track service requests and interactions.
Receptionist
Kia of Alhambra
Alhambra, California
01.2017 - 01.2018
- Maintained a clean and organized workspace to enhance service delivery.
- Assisted customers with inquiries and product information effectively.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
High School Diploma -
Paul Mitchell The School
Pasadena10-2023
High School Diploma -
Pasadena City Collage
Pasadena04-2017
Skills
- Customer relationship management
- CRM software usage
- Communication skills
- Conflict resolution
- Appointment scheduling
- Data entry and management
Languages
English
Professional
Spanish
Professional
Certification
- Cosmetology License
- Business Development Lic - PCC
Affiliations
- Hair on my free time - on my days off as a side Job
Timeline
BDC Representative
Star Ford Lincoln
11.2024 - Current
BDC Representative
Glendora Chevrolet
10.2023 - 11.2024
Bank Teller
Oportun
01.2020 - 03.2022
Auto Claim Specialist
Alta Resources
06.2018 - 02.2019
Receptionist
Kia of Alhambra
01.2017 - 01.2018
High School Diploma -
Paul Mitchell The School
High School Diploma -
Pasadena City Collage