Patrick Corrigan

• Oversaw day-to-day production site with 700+ production stations with business that included, Tech Support, Health Care (Member, Provider and licensed work)
• In addition to managing a a "Brick and Mortar" site, also managed teams that oversaw 400 + agents working remote
• Worked collaboratively with main stake holders to improve and and maintain performance internally and externally
• Monitored budgets and utilized operational resources to maintain projected revenues, costs and gross margin %'s
• Achieved team goals through proper action plans, coaching and KPI performance management.
• Set team and individual KPIs goals and provided regular, actionable feedback.

Other Roles Held

· CSS Agent

· QA Analyst

· Trainer

· Training Manger

· Lead Supervisor

· Assistant Manager

· Call Center Manager

Exceeded in all positions, allowing for placement in various locations