Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Patrick Lupp

Oklahoma City,OK

Summary

I have a passion for people and being a part of a team! With a knack for problem-solving and a commitment to excellence, I love fast-paced environments, ensuring smooth operations, and a positive atmosphere. My leadership style focuses on collaboration, staff development, and driving success, all while keeping things fun and engaging for both employees and guests.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Director of Operations

Chick-fil-A
05.2025 - Current
  • I lead day-to-day operational strategy and execution for two high-volume Chick-fil-A locations, overseeing front-of-house, back-of-house, and drive-thru operations to ensure excellence in guest experience, food safety, and efficiency.
  • I directly manage and mentor a team of leaders and also our team members, fostering a culture of servant leadership, accountability, and continuous improvement.
  • I also collaborate with the Operator and senior leadership to drive KPIs including sales growth, labor optimization, and customer satisfaction scores.

Manager

Legend's Restaurant
05.2022 - 05.2025
  • As a Manager at Legends Restaurant, I oversee daily operations and our dinner service to ensure a great dining experience and efficient staff management.
  • My role involves coordinating front-of-house and back-of-house teams, maintaining high standards of food quality and cleanliness, handling customer inquiries and concerns, planning dining or catering events, bartending or hosting if needed, assisting the owners in the restaurant's finances, and managing inventory.
  • I have also spent time working as a server and prep cook when I needed to.

Teller

Community Bank
02.2019 - 05.2020
  • I worked as a Teller and Bookkeeper at Community Bank where I would handle daily transactions and cash flow as a teller, or oversee and check all bank transactions as a bookkeeper depending on what staff was available day-to-day.

Education

Bachelor of Musical Arts - Music Theory And Voice

University of Oklahoma
12.2024

Skills

  • Leadership
  • Team Management
  • Financial Management
  • Microsoft Office
  • Google Suite
  • Multitasking
  • Communication
  • Customer service
  • Decision-making
  • Board Games

Certification

Food Handler's

Alcohol Service

Food Safety

Awards

  • Jean Ann's School of Dance Memorial Scholarship
  • Tracy and Polly Kelly Scholarship
  • Martin Luther King Scholarship
  • University Scholarship

Timeline

Director of Operations

Chick-fil-A
05.2025 - Current

Manager

Legend's Restaurant
05.2022 - 05.2025

Teller

Community Bank
02.2019 - 05.2020

Bachelor of Musical Arts - Music Theory And Voice

University of Oklahoma

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