Patrick Villarreal

• Established performance standards for shop employees and monitored their work to ensure efficiency and quality of service.
• Reviewed financial statements regularly to monitor expenses, sales trends, profits and losses.
• Scheduled preventive maintenance checks on vehicles serviced at the quick lube facility.
• Trained personnel in proper customer service techniques as well as safety protocols related to the use of lubricants and other fluids used in quick lube services.
• Monitored employee attendance records and addressed any issues accordingly.
• Resolved customer complaints promptly while upholding company policies and regulations.
• Coordinated with vendors to order parts and supplies necessary for quick lube services.
• Conducted regular reviews of inventory levels to ensure that all materials needed were available when required.

• Shadowed managers to gain understanding of organizational expectations and management techniques.
• Resolved customer issues efficiently to build loyalty.
• Resolved client issues by delivering excellent customer service and maintaining positive attitude.
• Supported staff training, development and evaluation.

Steamatic is a fire damage, water damage restoration company

• Utilized air movers, dehumidifiers and other restoration equipment to dry out affected areas.
• Measured moisture content in walls, floors, carpets and other affected areas using specialized equipment.
• Repaired or replaced damaged flooring, drywall, ceilings and other structural elements as needed.
• Maintained daily logs detailing progress made on each job site.
• Conducted microbial testing for mold remediation services when necessary.