Patrik Kotta Kis
Fort Lauderdale,FL
Summary
Dynamic and engaging server with extensive experience in high-volume dining environments, notably at Casa D’Angelo. Excelled in enhancing customer satisfaction through exceptional service and rapport, alongside proficient menu presentation and efficient billing processes. Proven track record in boosting sales and fostering repeat business by leveraging interpersonal and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Server
Casa D’ Angelo
09.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Dinner Server
Pelican Grand Beach Resort
06.2023 - 09.2023
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Breakfast Server
Pelican Grand Beach Resort
01.2023 - 06.2023
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Breakfast Server
Oceans Edge Key West
07.2017 - 01.2023
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils, and ice supply.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Improved guest comfort and satisfaction through personalized service and support.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
Night Server
Ocean Key Resort & Spa
03.2015 - 01.2023
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials and took drink orders.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Milagro Restaurant And Bar
09.2021 - 08.2022
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
Night Server
Latitudes
05.2021 - 09.2021
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Breakfast Server
Tavern N Town
03.2015 - 06.2017
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils, and ice supply.
Skills
- High-Volume Dining
- Customer Service and Rapport
- Warm and Friendly
- Cool Under Pressure
- Customer Needs Assessments
- Team Player
- Menu Memorization and Presentation
- Table and Tray Bussing
- Billing and Payment Processing
- Age Verification
- Transactions and Cash Handling
- Food and Beverage Service
- Table Monitoring and Turnover
Timeline
Server
Casa D’ Angelo
09.2023 - Current
Dinner Server
Pelican Grand Beach Resort
06.2023 - 09.2023
Breakfast Server
Pelican Grand Beach Resort
01.2023 - 06.2023
Server
Milagro Restaurant And Bar
09.2021 - 08.2022
Night Server
Latitudes
05.2021 - 09.2021
Breakfast Server
Oceans Edge Key West
07.2017 - 01.2023
Night Server
Ocean Key Resort & Spa
03.2015 - 01.2023
Breakfast Server
Tavern N Town
03.2015 - 06.2017