Patrina Malone
Minneapolis,MN
Summary
Self-motivated Customer Service Representative. Experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
5
5
years of professional experience
Work History
Guest Service Representative
Rose International
Chesterfield, MO
08.2021 - 01.2024
- Welcomed large volume of guests and improved overall customer service.
- Promoted to high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Resolved guest complaints in a professional manner.
- Handled customer complaints professionally and efficiently.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Office Manager
Ramsey Chiropractic Clinic
Saint Paul,, MN
02.2019 - 06.2021
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed office inventory and placed new supply orders.
Education
GED -
North Hennepin Community College
Minneapolis, MN01-2018
Skills
- Customer Service
- Concierge Support
- Guest Relations
- Data Entry
- Complaint Handling
- Guest Orientation
- Property Security
- Issue Resolution
- Payment Processing
Timeline
Guest Service Representative
Rose International
08.2021 - 01.2024
Office Manager
Ramsey Chiropractic Clinic
02.2019 - 06.2021
GED -
North Hennepin Community College
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