Summary
Overview
Work History
Education
Skills
Timeline
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Patrina Reynolds

Shaker Heights,OH

Summary

A compassionate Patient Service Specialist recognized for high productivity and efficient completion of tasks. Skilled in patient registration, appointment scheduling, and medical billing. Proficient in communication, empathy, and problem-solving, contributing to an enhanced patient experience and the effectiveness of the healthcare team.

Overview

10
10
years of professional experience

Work History

Scheduling Specialist

Cleveland Clinic
Solon, Ohio
06.2020 - 09.2022
  • Answered incoming calls and responded to inquiries in a timely manner.
  • Developed and maintained scheduling procedures to ensure timely completion of projects.
  • Maintained accurate records of all tasks completed by the team.

Patient Service Specialist

ROI Healthcare Solutions
Warrensville, OH
02.2017 - 05.2020
  • Assisted customers with dispute resolution, providing explanations of the process, account information and answers to inquiries.
  • Analyzed customer accounts to identify and resolve disputes.
  • Investigated and resolved customer complaints in a timely manner.

Direct Support Professional

JFSA Cleveland
Beachwood, OH
04.2012 - 02.2017
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Provided guidance and support to ensure safety of individuals served.
  • Collaborated with other staff members to develop individualized service plans for each participant.

Education

Associate of Applied Science - Human Services

Cuyahoga Community College
Cleveland, OH
05-2026

High School Diploma -

Shaker Heights Highschool
Shaker Heights,OH
06-2000

Skills

  • Written and verbal communication
  • Behavioral support
  • Reliability
  • Disability Services
  • Professionalism
  • Strategic planner
  • Conflict Resolution

Timeline

Scheduling Specialist

Cleveland Clinic
06.2020 - 09.2022

Patient Service Specialist

ROI Healthcare Solutions
02.2017 - 05.2020

Direct Support Professional

JFSA Cleveland
04.2012 - 02.2017

Associate of Applied Science - Human Services

Cuyahoga Community College

High School Diploma -

Shaker Heights Highschool

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Patrina Reynolds