Patti Richey
Owensboro,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Clerk
Credit Bureau Systems
Owensboro, KY
04.2021 - 05.2022
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Received and routed business correspondence to correct departments and staff members.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Private Pay /Financial Counselor
Ohio County Healthcare
Hartford, KY
08.2015 - 09.2021
- Taught basics of credit improvement, money management and asset building for low- to middle-income clients.
- Stayed up-to-date on financial products and consumer rights.
- Explored specific plans of action to address creditor demands and reduce debt.
- Liaised between patient, doctor and insurance provider to smooth claims processes.
- Worked directly with clients to provide financial counseling and education using individualized counseling model and personal finance course.
- Assisted clients to recover from identity theft and resulting fraud consequences.
- Worked with clients to develop personal recommendations for improvement of financial circumstances, reducing debt and increasing income.
- Meticulously documented all details regarding contact with patients, providers and other individuals in system using ECW.
- Performed due diligence and valuation processes.
Education
Cosmetology -
Tri -State Beauty School
Evansville05.1995
Skills
- Data Entry and 10-Key
- Microsoft Windows
- Mail Processing
- Data Gathering
- Customer Satisfaction
- Outgoing Mail Preparation
- Billing and Invoicing
- Customer Service
- Active Listening
- Constructive Feedback
- Business Correspondence
- Critical Thinking
- Email Correspondence
Gardening, preserving food, raising chickens,
I till my yard to make it produce food. I use my greenhouse to bring seeds to plant. I tend and grow my veggies and fruits so that I can preserve them to have food in the winter or anytime. I raise chickens for the egg and meat they produce.
Timeline
Clerk
Credit Bureau Systems
04.2021 - 05.2022
Private Pay /Financial Counselor
Ohio County Healthcare
08.2015 - 09.2021
Cosmetology -
Tri -State Beauty School
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