Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Patty Jansen

Rosemount,MN

Summary

Multitasking detail-oriented and organized Property Manager effective at managing new construction and market rate housing, property and special projects while meeting the property owner's goals. Dedicated to managing with property office, maintenance staff, and caretakers to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Property Manager

Condor Corporation
06.2014 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.

Assistant Manager

Condor Corporation
06.2008 - 06.2014
  • Assistant Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Processed security deposit refunds.

Apartment Leasing Consultant

Condor Corporation
08.2006 - 06.2008
  • Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
  • Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
  • Distributed and followed up on tenant renewal notices.
  • Managed social media accounts showcasing community features, amenities, and events that attracted potential renters'' attention.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Developed strong relationships with local businesses to promote the apartment community and attract potential residents.
  • Organized and hosted community events, fostering a positive living environment for all residents.
  • Worked closely with maintenance staff to expedite repairs or improvements when necessary, maintaining quality living spaces for tenants.
  • Reviewed competitor properties regularly to stay informed about industry developments and adapt marketing strategies accordingly.
  • Coordinated with property owners to address any concerns or requests, ensuring a positive working relationship for all parties involved.
  • Greeted clients, showed apartments, and prepared leases.

Education

BBA - Marketing

University of Northern Iowa
Cedar Falls, IA
05.2007

Skills

Property Management

Payment Collection

Property Inspections

Customer service

Lease Renewals

Staff Management

Leasing and sales

Property tours and inspections

Eviction Procedures

Maintenance knowledge

Maintenance Scheduling

Fair housing mandates

Vendor Management

Multi-family property management

Financial budgeting and reporting

Property Management Expertise

Legal knowledge

New Construction

Sales and Marketing

Office Staffing

Social Media Engagement

Certification

  • CRM- Minnesota Multi Housing- 2013

Timeline

Property Manager

Condor Corporation
06.2014 - Current

Assistant Manager

Condor Corporation
06.2008 - 06.2014

Apartment Leasing Consultant

Condor Corporation
08.2006 - 06.2008

BBA - Marketing

University of Northern Iowa

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Patty Jansen