Summary
Work History
Education
Skills
Affiliations
Business Attributes
Timeline
Paul McNamara

Paul McNamara

Houston,TX

Summary

Highly driven Regional / General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Work History

General Manager

Buffalo Wild Wings
Houston, TX
09.2021 - Current
  • Transformed underperforming location resulting in 20% increase earnings year over year.
  • Presented with several awards including the best National Guest Satisfaction Surveys (OSAT) in the U.S. for 2022.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Responsible for hiring of all personnel at the restaurant.
  • Recognized for the top Ecosure Audit Score in the Houston market for 2022.

Regional Partner

California Pizza Kitchen
Houston, TX
03.2017 - 09.2021
  • Surpassed 2019 Sales bu 15% in 2021 (Year over Year)
  • Successfully operated multiple Restaurants.
  • Developed and implemented regional sales strategies to increase market share.
  • Managed the recruitment, selection, and onboarding of new partners in the region.
  • Conducted regular meetings with regional partners to ensure their needs were met.
  • Created reports to track performance metrics of regional partners against goals.

Owner

P&M Entertainment
Houston, TX
06.2008 - 12.2016
  • Owned and operated successful entertainment company sold to new proprietor.
  • Managed daily operations of business, including hiring and training staff.
  • Identified new opportunities for growth, expansion, and diversification.
  • Maintained relationships with existing clients by providing superior customer service.
  • Ensured compliance with local, state, and federal regulations.

General Manager, Quality Assurance Manager, Innovation Team Manager

Red Lobster
Houston, TX
05.1994 - 05.2008
  • Managed Top Performing stores: increasing sales year on year
  • Selected for several national awards.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored progress by establishing plans, budgets and measuring results.

Education

Bachelor of Science -

Texas A&M, College Station, TX

Master of Hospitality Management (Hilton College of Hotel and Restaurant Management) -

University of Houston

Skills

  • Sales
  • Leadership
  • Operations Oversight
  • Schedule Management
  • Workflow Planning
  • Customer Relationship Management
  • Community Outreach
  • Top Talent Recruiting, Hiring, and Retention
  • Quality Management
  • P&L Management
  • Labor Cost Controls
  • Inventory Control
  • Motivation

Affiliations

  • Completed 5 full (140.6 miles) Iron Man, 2 half (70.3 miles) and numerous other Triathlons.
  • Outdoor sports, mainly snowboarding, fishing, mountain bike, surfing and swimming.

Business Attributes

  • Productivity through people
  • Hands on, value driven
  • Innovator
  • Integrity

Timeline

General Manager - Buffalo Wild Wings
09.2021 - Current
Regional Partner - California Pizza Kitchen
03.2017 - 09.2021
Owner - P&M Entertainment
06.2008 - 12.2016
General Manager, Quality Assurance Manager, Innovation Team Manager - Red Lobster
05.1994 - 05.2008
Texas A&M - Bachelor of Science,
University of Houston - Master of Hospitality Management (Hilton College of Hotel and Restaurant Management),

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Paul McNamara