Paul Piechocki
Traverse City,MI
Summary
At Petsmart, I spearheaded team management and store operations, enhancing staff performance and customer satisfaction. Through strategic planning and loss prevention strategies, I significantly reduced shrinkage levels. My leadership fostered a competitive culture, boosting sales and employee retention by prioritizing safety and effective promotions planning.
Overview
27
27
years of professional experience
Work History
Store Leader
Petsmart
05.1997 - Current
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Developed strong customer relationships by delivering exceptional service and personalized attention.
- Boosted customer satisfaction by implementing efficient store operations and addressing customer concerns promptly.
- Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base.
- Enhanced employee performance by conducting regular training sessions and providing constructive feedback.
- Implemented loss prevention strategies to detect theft incidents and minimize financial losses for the company.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Reduced shrinkage levels through diligent monitoring, staff education, and improved security measures.
- Improved employee retention rates through fostering a supportive work culture that promoted growth opportunities.
- Maintained visual merchandising standards, ensuring an appealing store appearance that attracted customers.
Education
General - General
Lincoln Park High School
Lincoln Park, MI06.1985
Skills
- Store safety
- Store operations
- Team Management
- Promotions planning
Timeline
Store Leader
Petsmart
05.1997 - Current
General - General
Lincoln Park High School
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