Paul Serrano
Nampa,ID
Summary
Dynamic Sales Consultant with a proven track record at Peterson Chevrolet, excelling in customer relationship management and persuasive communication. Achieved multiple Salesperson of the Month awards by leveraging effective closing techniques and objection handling. Recognized for developing strong client relationships and consistently exceeding sales targets through strategic follow-ups.
Overview
28
28
years of professional experience
Work History
Sales Consultant
Edmark
Nampa, ID
04.2024 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
Sales Consultant
Peterson Chevrolet
Boise, ID
08.2016 - 02.2024
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Achieved Salesperson of the Month multiple times through effective client engagement and follow-ups
- Promoted to Sales Manager for over two years due to performance and leadership
- Maintained high standards of customer service, product presentation, and sales process adherence
Sales Manager
Peterson Chevrolet
Boise, ID
05.2021 - 01.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Correctional Officer
Snake River Correctional Institution
Ontario, OR
07.1997 - 02.2015
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
Education
High School Diploma -
Payette High School
Payette, ID05.1987
Skills
- Time management
- Customer relationship management
- CRM proficiency
- Objection handling
- Closing techniques
- Persuasive communication
Timeline
Sales Consultant
Edmark
04.2024 - Current
Sales Manager
Peterson Chevrolet
05.2021 - 01.2023
Sales Consultant
Peterson Chevrolet
08.2016 - 02.2024
Correctional Officer
Snake River Correctional Institution
07.1997 - 02.2015
High School Diploma -
Payette High School