Paula Browning
Chattanooga,TN
Summary
Communicative, punctual and dependable Medical Receptionist with 15 years of experience maintaining high level of professionalism and etiquette. Attentive individual committed to thoroughly listening to patient requests or concerns and addressing with prompt responses.
Overview
20
20
years of professional experience
Work History
Medical Receptionist
Chattanooga Pain Surgery Center
Hixson, TN
04.2021 - Current
- Check patients in for appointments and collect co-payments, coinsurance and Deductibles.
- Enter insurance, demographics information into patient database.
- Process patient payments and scan identification and insurance cards.
- Greet each patient pleasantly and offer desk sheet for easy sign-in.
- Call patients of financial responsibilities prior to rendering services. Set up payment plan as needed.
- Maintain Excel spreadsheet logged with patient daily payments for copay, coinsurance, and deductible amount for end of day reconciliation. Scan and audit patient charts into database daily.
FRONT DESK RECEPTIONIST
DR SUSAN SHUCK AND DR JACK ROWLAND
Hixson, TN
11.2018 - 10.2019
- Check-in patients; check-out patients; answer all incoming phone calls; process all incoming faxes and mail; call to confirm next day appointments; verify all insurance eligibility and benefits for office visit appointments and upcoming surgeries; collect copays, deductibles and coinsurances; post daily charges to patient accounts; post payments to patient accounts daily; submit medical records to insurance for review when required; schedule and reschedule appointments; verify with insurance companies if authorization is needed for surgery with specific CPT codes and diagnosis; reconcile payments to accounts, closeout of cash/credit card receipts and preparation of bank deposits and make weekly deposits to bank.
FRONT OFFICE ASSISTANT
THE SPEECH AND LEARNING CENTER
Missouri City, TX
03.2017 - 02.2018
- Check-in and check-out patients; answer incoming phone calls; verification of insurance eligibility and benefits, collect copay and deductibles; post payments to patient accounts daily; copy medical records to submit to insurance for review; appointment scheduling as well as reschedule appointments; office referral and authorization submission for specific CPT codes and diagnosis; reconcile payments to accounts, closeout of cash/credit card receipts and preparation of bank deposits.
FRONT OFFICE RECEPTIONIST
SOUTHEASTERN UROLOGICAL CENTER
Tallahassee, FL
11.2011 - 10.2014
- Check-in and check-out patients; verification of patient demographic information; verification of insurance eligibility, collect copay and deductibles; post payments to patient accounts daily; appointment scheduling and follow-ups; office referral authorization verification; reconcile payments to accounts, closeout of cash receipts and preparation of bank deposits.
FRONT OFFICE RECEPTIONIST
TALLAHASSEE PRIMARY CARE ASSOCIATES
Tallahassee, FL
01.2006 - 08.2011
- Check-in and check-out patients; verification of patient demographic information; verification of insurance eligibility, collect copay and deductibles; post payments to patient accounts daily; appointment scheduling and follow-ups; office referral authorization verification; reconcile payments to accounts, closeout of cash receipts and preparation of bank deposits
- Scanning and indexing medical records into EHR (conversion experience to from paper charts to EHR)
Education
HIGH SCHOOL DIPLOMA -
CHAMBERLAIN HIGH SCHOOL
Tampa, FLSkills
- Customer Service
- Data Entry
- Front Office
- Front Desk
- Medical Billing
- Reception
- Additional Information
- Dependable and hardworking;
- Computer and technology literacy,
- Extensive medical terminology,
- Proficient in practice management and electronic health records systems to include
- Micro MD, Centricity, Athena Health; Allscripts and Enable Doc software
- Cash transactions
- Listening skills
- Call routing
- Office supplies ordering
Timeline
Medical Receptionist
Chattanooga Pain Surgery Center
04.2021 - Current
FRONT DESK RECEPTIONIST
DR SUSAN SHUCK AND DR JACK ROWLAND
11.2018 - 10.2019
FRONT OFFICE ASSISTANT
THE SPEECH AND LEARNING CENTER
03.2017 - 02.2018
FRONT OFFICE RECEPTIONIST
SOUTHEASTERN UROLOGICAL CENTER
11.2011 - 10.2014
FRONT OFFICE RECEPTIONIST
TALLAHASSEE PRIMARY CARE ASSOCIATES
01.2006 - 08.2011
HIGH SCHOOL DIPLOMA -
CHAMBERLAIN HIGH SCHOOL