Job Search Status
Open to workDesired start date: Immediately
Open To Work
Paula Gomez-Martinez
Shift lead
Riverside,CA
Work Preference
Summary
Dynamic professional with extensive experience in leadership and operations management, committed to fostering team collaboration and driving results. Expertise in conflict resolution, time management, and effective communication enhances the ability to navigate challenges and optimize workflows. Proven adaptability ensures responsiveness to evolving needs while maintaining a reliable and efficient work environment. Prepared to elevate team performance and achieve operational excellence through strategic guidance and support.
Overview
4
4
years of professional experience
Work History
Shift Leader
Baba's Hot Chicken
Riverside, CA
08.2023 - Current
- Dedicated and patient colleague with a strong background in communication, lesson planning, and customer service. Comfortable working alone or with teams to accomplish on time and accurate tasks. Seeking a position of employment where I can utilize my skills to meet and exceed customer needs.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints effectively, enhancing overall dining experience.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Monitored food preparation, production, and plating for quality control.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Shift Leader
Fufus Mideast Grill
Riverside, CA
03.2022 - 01.2026
- Supervised team during high-volume shifts to ensure efficient service delivery.
- Assisted in maintaining cleanliness and organization of kitchen and dining areas.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Enforced company policies and regulations with employees.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints effectively, enhancing overall dining experience.
Education
High School Diploma -
Abraham Lincoln High School
Riverside, CA03.2023
Skills
- Cash handling
- Team motivation
- Conflict resolution
- Staff training and development
- Assigning work
- Professional appearance
- Organizational skills
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Multitasking ability
Timeline
Shift Leader
Baba's Hot Chicken
08.2023 - Current
Shift Leader
Fufus Mideast Grill
03.2022 - 01.2026
High School Diploma -
Abraham Lincoln High School