Paula Hagen
Canton,GA
Summary
Diligent Administrative Assistant with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Sequoyah Regional Library System
Canton, GA
01.2020 - Current
- Coordinated administrative tasks and provided strategic support to Executive Director, optimizing workflow and decision-making processes.
- Coordinated calendar management to ensure efficient time allocation and meeting organization.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Effectively communicated with Board of Trustees
- Facilitated preparation and distribution of board meeting documents while accurately recording meeting minutes.
- Coordinated administrative tasks and resources to support organizational objectives.
- Assisted with interviews for new hires
- Collaborated on special projects as assigned by leadership
Service Associate
RT Jones Memorial Library
06.2018 - 12.2019
- Assist patrons at the circulation desk.
- Place items on reserve for patrons.
- Enter and update patrons' records on computers.
- Locate library materials for patrons, including books, periodicals, audio books, and DVD's
- Person in charge on weekends and evenings
- Process donations
- Developed workflow procedure for handling donations at the desk
- Instruct patrons on how to use the Libby app to download e-books and audiobooks to their devices
- Open and close cash drawers
- Maintaining the book sale shelves
- Assisting patrons on the telephone
Adult Services Assistant
RT Jones Memorial Library
04.2016 - 06.2018
- Assisted patrons at the reference desk.
- Processed holds for transfers to branches.
- Assisted patrons with computer questions, copying, and scanning.
- Placed interlibrary loan requests for patrons.
- Assisted patrons with telephone inquiries.
Circulation Assistant
RT Jones Memorial Library
04.2015 - 04.2016
- Checked materials in and out.
- Improved library user satisfaction by providing efficient and courteous customer service at the circulation desk.
- Sorted and shelved materials accurately.
- Answered telephone and offered general information in response to inquiries.
- Assisted patrons in locating materials in the library.
- Maintained condition of library shelves and study areas.
- Supported collection development efforts through careful evaluation of materials for acquisition or removal from circulation.
Education
B.S. - Special Education
University of Missouri –St. Louis
01-1992
Skills
- Data entry
- Professional communication
- Strong attention to detail
- Strong problem solver
- Office administration
- G-Suite Applications
- Effective time management
- Copying and Scanning
Accomplishments
- Consolidated and organized history files for library system.
- Streamlined process for Executive Director performance review.
- Created and organized construction files for newly renovated libraries.
Timeline
Administrative Assistant
Sequoyah Regional Library System
01.2020 - Current
Service Associate
RT Jones Memorial Library
06.2018 - 12.2019
Adult Services Assistant
RT Jones Memorial Library
04.2016 - 06.2018
Circulation Assistant
RT Jones Memorial Library
04.2015 - 04.2016
B.S. - Special Education
University of Missouri –St. Louis