PAULA J. STEADMAN
Case Manager
La Crosse,WI
Overview
36
36
years of professional experience
Work History
PATIENT SERVICES SPECIALIST
Emplify by Gundersen
La Crosse, WI
02.2025 - 03.2026
- Provided superior face-to-face patient customer service in greeting and assistant patients, family, visitors and internal customers.
- Provided intricate support services regarding processing and scheduling patient procedural and follow-up appointments.
- Worked in a fast-paced complex health delivery system while maintaining detailed and accurate medical records documentation.
- Promoted a very positive patient and family centered atmosphere throughout the check in/out process.
- Worked very professionally and cohesively with medical Providers and support personnel.
- Maintained a comprehensive and current knowledge of insurance and funding mechanisms for patient services delivery.
FAMILY SERVICES SPECIALIST
Chileda
La Crosse, WI
08.2017 - 05.2024
- Worked closely with parents, guardians, social work agencies, and school systems to accomplish a very positive enrollment experience for children and youth entering Chileda's programs.
- Complied with all enrollment criteria as defined in applicable licensing rules, by regulatory entities, and accreditation standards.
- Ensured that all aspects of the enrollment process are carried out in a positive, professional manner. Build and maintain positive relationships with students, parents, referring agencies, and school personnel to develop a dynamic and student focused team.
- Facilitated Enrollment Committee, including notifications, agendas, minutes, and communication during meetings. Provide written updates to the Enrollment Committee of all pending enrollments, discharges, and referrals.
- Through written communications, phone contacts, and community opportunities, introduced and actively promoted the scope of Chileda's programs to potential referral sources, such as social service agencies, advocacy groups, and school district personnel.
- Maintained a comprehensive and current knowledge of funding mechanisms within each of the counties and states that were served by Chileda.
- Worked with county entities, school districts, and/or/parent/guardian(s) to secure appropriate funding for the duration of each youth's treatment within Chileda's programs.
- Adhered to all licensing, regulatory, and agency-specific requirements for program admission, including obtaining all applicable paperwork, related to a youth's treatment in Chileda's programs.
CASE MANAGER
Chileda
La Crosse, WI
03.2014 - 08.2017
- Provided comprehensive Case Coordination for individuals served.
- Coordinated and assisted in the development and implementation of the comprehensive Treatment Plans for all assigned residents regarding goal development, acquisition, and skills maintenance.
- Modeled and supported staff regarding proactive and positive supports on all areas of Treatment Plan and additional supports.
- Ensured excellent communication and working relationships with all families, guardians, counties, schools, support agencies, staff, and ancillary support personnel, to ensure the best possible service delivery to individuals served.
- Applied and assisted in the utilization of proactive approaches to behavioral supports, and assisted in aspects of crisis prevention and intervention.
- Assessed individual consumers' skills and abilities in achieving their highest level of skill acquisition, skill maintenance, and overall integration.
- Maintained and documented all contact with residents, parents/guardians, social workers, and any other disciplinary team members.
- Coordinated Aftercare and Discharge Summations and planning for residents in relation to their transitional needs.
COMMUNITY SERVICES COORDINATOR
Dungarvin Inc.
La Crosse, WI
01.2007 - 03.2014
- Coordinated and facilitated overall professional service delivery to adults with varying abilities in residential settings.
- Assessed individual consumers' skills and abilities to assist in achieving their highest level of skill acquisition, maintenance, and community integration.
- Assisted in the development and implementation of Individual Support Plans regarding goal acquisition and skills maintenance.
- Applied and assisted in the utilization of proactive approaches to behavioral supports, and assisted in all aspects of crisis prevention and intervention.
- Ensured excellent communication and working relationships with all families, guardians, counties, support agencies, medical personnel, and ancillary support personnel, to ensure the best possible service delivery to individuals served.
MENTAL HEALTH CRISIS RESPONDER
La Crosse County Human Services
La Crosse, WI
01.2007 - 12.2007
- Provided immediate crisis response by phone or in person to evaluate persons experiencing mental health crisis.
- Provided comprehensive assessments and referrals.
- Provided crisis intervention and linkage to additional support services. Processed comprehensive documentation of service delivery.
PROGRAM COORDINATOR
Goodwill Industries of North Central Wisconsin
01.2003 - 07.2007
- Provided comprehensive coordination and overall management of all Vocational Habilitative, and Rehabilitative, Regional Programs for Goodwill.
- Provided and supervised vocational skills training delivery to over 200 participants annually to individuals from a large diversity of agencies and services such as: Ability Building Center, Attic Correctional Services, Chileda Habilitation Institute, Community Action Program, Division of Vocational Rehabilitation, General Adult and Youth Community Service, Justice Sanctions, La Crosse Housing Authority, Logan School to Work Program, and Riverfront, Inc.
- Provided program training to additional leadership personnel.
- Provided crisis prevention/crisis intervention within the Vocational Training Center.
- Completed all intake and discharge procedures.
- Oversaw the comprehensive program participant's record system.
CRISIS INTERVENTIONIST
New Horizons
La Crosse, WI
01.2002 - 12.2005
- Provided crisis intervention/crisis prevention and supportive counseling to clients.
- Provided overall assistance to clients including advocacy and referral.
- Provided emergency support services through 24-hour crisis lines. Processed law enforcement referrals.
- Supported client choices, options, goals, and resource acquisition.
- Ensured the safety of clients receiving supports.
- Assisted with training new Crisis Interventionists, interns, and volunteers.
CASE MANAGEMENT SPECIALIST
Vernon Area Rehabilitation Center, Inc.
Viroqua, WI
01.1990 - 12.2002
- Oversaw the case management system and monitored efficacy of Individual Support Plans.
- Maintained designated case load as Primary Case Manager.
- Provided individual vocational training and vocational counseling to clients.
- Provided oversight role in documentation systems.
- Consultant to area Case Managers in behavioral program supports.
- Supervised Work Services Case Manager and Work Services Rehabilitation Staff.
- Developed and monitored crisis prevention/intervention Support Plans. Risk control and crisis trainer for Work Services Program.
- Served as Employee Council Coordinator.
Timeline
PATIENT SERVICES SPECIALIST
Emplify by Gundersen
02.2025 - 03.2026
FAMILY SERVICES SPECIALIST
Chileda
08.2017 - 05.2024
CASE MANAGER
Chileda
03.2014 - 08.2017
COMMUNITY SERVICES COORDINATOR
Dungarvin Inc.
01.2007 - 03.2014
MENTAL HEALTH CRISIS RESPONDER
La Crosse County Human Services
01.2007 - 12.2007
PROGRAM COORDINATOR
Goodwill Industries of North Central Wisconsin
01.2003 - 07.2007
CRISIS INTERVENTIONIST
New Horizons
01.2002 - 12.2005
CASE MANAGEMENT SPECIALIST
Vernon Area Rehabilitation Center, Inc.
01.1990 - 12.2002