Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Certification
I am certified in Food Protection
Portfolio
Timeline
Generic
Open To Work

Paula Long

Manager
Mansfield,USA

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Property ManagerProperty ManagerCashier Customer ServiceManager

Work Type

Full Time

Location Preference

On-Site
Location: Mansfield, USA, USMansfield, OH
Open to relocation: Yes

Salary Range

$60000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing

Summary

I am responsible for making schedules, approving time cards, daily paper work, training employees, and most important customer service. also any day to day situations that may come up.

Well-qualified Store Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

19
19
years of professional experience

Work History

Property Manager

Madison City Mobile Home Community
1135 Evergreen Ave W Mansfield Ohio 44905
11.2024 - Current
  • Managed daily operations ensuring adherence to community standards and regulations.
  • Oversaw property maintenance, coordinating repairs and vendor services to enhance resident satisfaction.
  • Implemented budget strategies to optimize financial performance and resource allocation.
  • Developed marketing initiatives to attract new residents and increase occupancy rates.

Property Manager

Madison City Mobile Home Park
1135 Evergreen Ave Mansfield Ohio 44905
01.2021 - 10.2024
  • Managed daily operations of mobile home park, ensuring tenant satisfaction and property maintenance.
  • Developed and implemented marketing strategies to attract new tenants and reduce vacancy rates.
  • Oversaw lease agreements, conducted negotiations, and ensured compliance with local regulations.
  • Led maintenance team in executing repairs and improvements, enhancing overall property conditions.

Manager

Duchess
Butler, OH
02.2012 - 11.2021
  • Implemented process improvements leading to reduced operational costs.
  • Oversaw daily operations, ensuring adherence to company policies and standards.
  • Mentored junior managers, fostering leadership skills and professional growth.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Manager

71 & 97 Duchess
Bellville, OH
04.2007 - 02.2012
  • Led operational teams to enhance efficiency and streamline workflows.
  • Developed training programs for staff to improve skill sets and performance.
  • Coordinated cross-departmental collaborations to align project goals and objectives.
  • Spearheaded initiatives that improved customer satisfaction through enhanced service delivery.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Mentored junior managers, fostering leadership skills and professional growth.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.

Cashier Customer Service

71 & 97 Duchess
Bellville, OH
11.2006 - 04.2007
  • Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
  • Maintained cleanliness and organization of checkout area to enhance shopping experience.
  • Provided exceptional customer service, resolving inquiries and complaints promptly.
  • Trained new staff on register operations and customer service protocols effectively.
  • Assisted in promotional displays, driving product visibility and sales engagement.
  • Monitored cash drawers for accuracy, identifying discrepancies through regular audits.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Education

High School Diploma - High School

Penn Foster high School
Scranton, PA, US
01-2007

Undergraduate Certificate - Business Essentials

DeVry University
12-2025

Business Management - Business Management

DeVry University
08-2026

Skills

  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused

Accomplishments

  • Oversaw multiple residential family properties totaling over 200 individual units.

Languages

English
Professional Working

Interests

I am currently taking collage course for bossiness Management I also enjoy spending time with my kids and grand kids My hobbies are raising Chickens, playing with all my other animals

Certification

  • ServSafe Training - 5/12/2021

I am certified in Food Protection

The certificate that I currently is from Ohio Department of health. In 2016 I successfully completed the certification course in food protection. Certification NO. RCAE-AAHN8U. In the past I have had the ServSafe Certification It is currently expired. I can easily renew the certificate. 

Portfolio

Featured Picture
Dutchess Manager
Featured Picture
Duchess Manager
Featured Picture
Collage course

Timeline

Property Manager

Madison City Mobile Home Community
11.2024 - Current

Property Manager

Madison City Mobile Home Park
01.2021 - 10.2024

Manager

Duchess
02.2012 - 11.2021

Manager

71 & 97 Duchess
04.2007 - 02.2012

Cashier Customer Service

71 & 97 Duchess
11.2006 - 04.2007

High School Diploma - High School

Penn Foster high School

Undergraduate Certificate - Business Essentials

DeVry University

Business Management - Business Management

DeVry University

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