Paula Marzolf
Customer Service Representative/Account Manager
Eugene,OR
Growth demands a temporary surrender of security.
Gail Sheehy
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Talented Customer Service Representative successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.
Passionate about customer care & satisfaction, detail oriented individual & creative problem solver.
Overview
26
26
years of professional experience
Work History
Inside Sales Associate
L&W Supply
06.2021 - Current
- Trained new team members on company products, services, and best practices for inside sales success.
- Established a reputation as a knowledgeable and resourceful inside sales representative, resulting in increased client trust and loyalty.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Oversaw purchasing and receiving of $1 million dollar inventory level
Customer Service Representat/Purchasing Specialist
GTS Interior Supply
01.2012 - 10.2020
- Managed purchase orders from initiation to closure, ensuring accuracy and adherence to established policies and procedures.
- Collaborated cross-functionally to ensure timely delivery of materials and services for project completion.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative/Account Manager
CEMCO
05.1999 - 12.2011
- Managed high call volumes while maintaining quality service standards, leading to positive feedback from customers.
- Utilized effective time management techniques to prioritize tasks effectively and meet strict deadlines.
- Delivered exceptional customer service through proactive problem-solving and efficient resolution of issues.
- Collaborated with cross-functional teams to address complex customer needs and provide comprehensive solutions.
- Participated in trade shows and industry events to represent the company, network with potential clients, and increase visibility within the market.
- Exceeded sales targets consistently with effective product presentations and persuasive negotiation skills.
Education
High School Diploma -
06.1983
Skills
- Goal-Oriented
- Customer Relationship Building
- Sales Presentations
- Objection handling
- Territory Management
- Upselling and Cross Selling
- Organized and Efficient
- Attention to Detail
- Exceptional customer service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- L&W Supply Customer Satisfaction Award 2022
- L&W Supply Customer Satisfaction Award 2023
- L&W Supply Customer Satisfaction Award 2024
- Oregon Driver's License
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceCompany CultureHealthcare benefitsPaid time offPaid sick leavePersonal development programsTimeline
Inside Sales Associate - L&W Supply
06.2021 - Current
Customer Service Representat/Purchasing Specialist - GTS Interior Supply
01.2012 - 10.2020
Customer Service Representative/Account Manager - CEMCO
05.1999 - 12.2011
Antioch Senior High School - High School Diploma,
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