Phoenix Muro
Houston,TX
Summary
Licensed Pharmacy Technician with strong skills in prescription processing and customer support. Proficient in Microsoft Word, typing 35 WPM, and experienced in providing excellent service with over 4 years in customer-facing roles. Reliable, detail-oriented, and dedicated to supporting patients and healthcare teams.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Health
League City, TX
05.2023 - Current
- Assisted in training new employees on pharmacy procedures.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Operated cash registers to accept payments from customers.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Verified accuracy of medication labels before they were dispensed to customers.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Answered telephones to respond to questions or requests.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
Party Hostess
Jumping World
League City, TX
02.2022 - 05.2023
- I serve pizzas, set up party tables, I'm around kids and have kids experience and I also explain details about parties, and I have gained customer service experience as well
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Input orders accurately into the POS terminal, split bills and accepted payments
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Used cash registers and credit card machines to cash out customers
Sales Associate
The Gap Factory
Outlet
08.2021 - 11.2021
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Answered customer questions about sizing, accessories, and merchandise care
- Quoted prices, credit terms and other bid specifications
- Contributed to event marketing, sales and brand promotion
- Maintained current knowledge of evolving changes in the marketplace
- Helped customers locate products and checked the store system for merchandise at other sites
- Presented a professional image consistent with the company's brand values
Education
Bachelors Degree - HR Management
College of the Mainland
05.2026
High school diploma or GED - Pharmacy Technician
Dickinson High School
Dickinson05.2023
Skills
- Conflict and Complaint Resolution
- Customer Service
- Billing
- Childcare
- Cash handling
- Sales
- Pharmacy Technician Experience
- Time management
- Microsoft Word proficiency
- PowerPoint
- Data Entry
- 35 WPM
Certification
- Pharmacy Technician License, 08/01/24 to 08/01/26
- Food Handler Certification, 08/01/24 to 08/01/26
- CPR Certification, 08/01/24 to 08/01/26
Personal Information
Willing To Relocate: Anywhere
Timeline
Pharmacy Technician
CVS Health
05.2023 - Current
Party Hostess
Jumping World
02.2022 - 05.2023
Sales Associate
The Gap Factory
08.2021 - 11.2021
High school diploma or GED - Pharmacy Technician
Dickinson High School
Bachelors Degree - HR Management
College of the Mainland