PAULINE SANDOVAL
Monrovia,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
36
36
years of professional experience
Work History
Caregiver
State Of California Public Authority IHSS
01.2012 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
Mortgage Loan Originator/Phone Agent
Rex
01.2007 - 02.2009
- Worked with underwriters to fix application problems and resolve issues.
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Explained different types of loans pertaining to client situations.
- Prepared documents for customers, submitting and overseeing through each step of closing process.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Assisted credit officers with loan applications to originate [Number] loans.
Office Executive
Washington Muffler And Brake/ Family Business
01.1988 - 02.2004
- Answered phone calls and directed inquiries to appropriate staff members.
- Prepared letters, memos, faxes, forms and interagency communication.
- Coordinated deliveries of supplies and materials to proper recipients.
- Consulted with outside parties to coordinate office events.
- Maintained client files and spreadsheets with office management software.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Monitored front areas so that questions could be promptly addressed.
- Completed bi-weekly payroll for 7 employees.
- Interceded between employees during arguments and diffused tense situations.
Education
Certificate - Management Information Systems
USC School of Executive Education
Los Angeles, CA05.1994
Skills
- Customer Support
- Technical Troubleshooting
- Needs Analysis
- Telephone Reception
- Records Management
Additional Information
Customer Service , Heavy Phone Traffic
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Caregiver
State Of California Public Authority IHSS
01.2012 - Current
Mortgage Loan Originator/Phone Agent
Rex
01.2007 - 02.2009
Office Executive
Washington Muffler And Brake/ Family Business
01.1988 - 02.2004
Certificate - Management Information Systems
USC School of Executive Education
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