Hi, I’m
Pavit Jagga
Aubrey,TX
Summary
Dynamic sales leader with a proven track record at Cyber City Call Center, driving key account growth and enhancing client engagement. Expert in deal closing and sales operations, I leverage collaborative strategies to optimize revenue and foster long-term relationships, ensuring high client satisfaction and retention.
Overview
27
years of professional experience
Work History
Cyber City Call Center Tijuana Mexico
Director of Sales and Business Development
02.2022 - 12.2025
Job overview
- Led sales strategy development to drive revenue growth and market penetration.
- Managed key client relationships, ensuring high levels of satisfaction and retention.
- Analyzed market trends and competitor activities to optimize business opportunities.
- Collaborated with cross-functional teams to streamline operations and enhance service delivery.
- Negotiated contracts with major clients, securing favorable terms and enhancing profitability.
Canterbury Ale HouseSeattle, WA
Manager / Bartender
12.2017 - 03.2020
Job overview
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored junior bartenders on mixology techniques and customer service standards.
- Developed and implemented innovative cocktail menus to enhance guest experience.
- Managed inventory levels, ordering supplies, and minimizing waste through effective stock control.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
Mossy Nissan EscondidoEscondido, CA
Car Salesperson
01.2016 - 09.2016
Job overview
- Developed strong customer relationships through personalized service and follow-ups.
- Demonstrated product knowledge to effectively match vehicles with customer needs.
- Conducted vehicle presentations and test drives, highlighting key features and benefits.
- Collaborated with finance team to streamline the sales process for customers.
Tia Lou Night Club Seattle, WA
GM / Bartender
06.2010 - 10.2015
Job overview
- Oversaw daily operations to ensure exceptional guest experiences and compliance with licensing regulations.
- Developed and implemented staff training programs to enhance service quality and operational efficiency.
- Managed budgeting processes, optimizing resource allocation for maximum profitability.
- Analyzed market trends to develop promotional strategies that increased patron engagement and revenue.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Trinity Night ClubSeattle, WA
Bartender
01.2009 - 02.2010
Job overview
- Ensured compliance with health and safety regulations in bar environment.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
The UPS Store Inc.Seattle, WA
General Manager
02.2002 - 04.2009
Job overview
- Directed daily operations to enhance customer satisfaction and service efficiency.
- Developed and implemented staff training programs to improve team performance and engagement.
- Fostered relationships with local businesses to expand service offerings and increase community presence.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Ephesus RestaurantSeattle, WA
Server
04.2003 - 07.2008
Job overview
- Delivered exceptional customer service in high-pressure dining environments.
- Managed multiple tables efficiently while maintaining attention to detail and order accuracy.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Africa Lounge Sea Tac Airport SeaTac, WA
Server
04.2000 - 09.2002
Job overview
- Provided exceptional customer service in high-volume dining environment.
- Streamlined order-taking process by utilizing digital point-of-sale systems effectively.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Chutneys Indian RestaurantSeattle, WA
Server
01.1999 - 08.2002
Job overview
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maximized table turnover rate by managing reservations and seating arrangements.
Education
Delhi University New Delhi, India
Bachelor's Degree from Commerce & Communication
06-2000
Skills
- Deal closing
- Key account growth
- Sales operations
- Collaborative mindset
- CRM proficiency
- Pricing strategy
- Upselling strategies
- New business development
- Industry expertise
- Sales training and leadership
- Client relationship management
- Social media marketing
- Client acquisition
- Sales coaching
- Vendor management
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Director of Sales and Business Development
Cyber City Call Center
02.2022 - 12.2025
Manager / Bartender
Canterbury Ale House
12.2017 - 03.2020
Car Salesperson
Mossy Nissan Escondido
01.2016 - 09.2016
GM / Bartender
Tia Lou Night Club
06.2010 - 10.2015
Bartender
Trinity Night Club
01.2009 - 02.2010
Server
Ephesus Restaurant
04.2003 - 07.2008
General Manager
The UPS Store Inc.
02.2002 - 04.2009
Server
Africa Lounge Sea Tac Airport
04.2000 - 09.2002
Server
Chutneys Indian Restaurant
01.1999 - 08.2002
Delhi University
Bachelor's Degree from Commerce & Communication