Payton Roling
Ames,IA
Summary
Hard-working college student with a passion for history and government. Multiple years of service experience dedicated to providing high standards of service. Ready to take the skills of these positions as bar manager and time as a college student into a career centered around helping others.
Overview
3
3
years of professional experience
Work History
Bar Manager
Hy-Vee
03.2022 - Current
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Improved customer service rankings by resolving issues quickly and accurately.
Bartender
The Zone
05.2021 - 08.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, setting up for incoming shift and preparing cash drawers.
- Enhanced customer satisfaction by providing timely and efficient lane assistance.
- Troubleshot technical malfunctions with bowling equipment quickly to minimize downtime and keep customers satisfied.
- Built strong relationships with returning customers by providing memorable experiences during each visit.
Education
Bachelor of Arts - Political Science
Iowa State University
Ames, IA05.2025
Bachelor of Science - History
Iowa State University
Ames, IA05.2025
Skills
- Team Leadership
- Staff Training
- Health and Safety
- Critical Thinking
- Analysis
- Organizational Ability
- Customer Service
Timeline
Bar Manager
Hy-Vee
03.2022 - Current
Bartender
The Zone
05.2021 - 08.2022
Bachelor of Arts - Political Science
Iowa State University
Bachelor of Science - History
Iowa State University
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